Strategic Engagement Manager

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Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. Strategic Engagement Manager page is loaded Strategic Engagement Manager Apply locations London time type Full time posted on Posted Yesterday job requisition id JR0015273 About the PSR How payments work affects the society we live in; the challenges faced by the vulnerable; how likely we are to fall victim to fraud; and how easily we can manage our money. Payments underpin our economy. Behind these payments are several important payment systems. We rely on these systems to support markets, facilitate competition and drive innovation. This helps to deliver new products, find new ways to protect people from harm, and deliver services that give people and businesses more choice and control about how to pay and be paid. We need the technology, the rules governing the use of these systems and the markets they support to all work well. This is where the PSR plays an important role we are the economic regulator of, and competition authority for, those systems. We protect people and businesses and promote competition and innovation in these systems and the markets that they support. The PSR is an independent economic regulator. We are directly accountable to Parliament and funded by the payments industry. We work closely with other regulators involved in this sector, notably the Financial Conduct Authority, the Bank of England and the Competition and Markets Authority. Operationally we are an independent subsidiary of the Financial Conduct Authority. The PSR regulates a fast-moving sector, at a time where innovation and new technology are driving significant shifts in behaviour and business models. Reflecting this, our legislative framework continues to adapt and change, allowing us to take further action on payment fraud; ensuring we can regulate new payment technologies that use crypto technologies; consider the potential implications of the emerging proposals for a digital pound ; and supporting our expanded role in open banking. Purpose of the role This is an important new role at the PSR which will own and drive forward the regulator s stakeholder engagement strategy. As the person whose job it is to take a step back to look at the big picture and see where and how the PSR needs to be engaging and communicating, you will play an essential role in defining and delivering our approach, ensuring it has an impact and measuring its effectiveness. This is a pivotal role at the PSR, with regular exposure to Executive and Board. You will be heavily involved in engaging with and understanding the views and motivations of our broad and diverse stakeholder ecosystem. As a highly strategic individual, you will create, plan, oversee delivery, measure and (when appropriate) refresh our strategic communications and engagement approach. You and team will also advise the wider PSR on engagement effectively working as a consultancy within the business so they are able to deliver excellent proactive and impactful engagement strategies to support their own work areas and projects. You will also have responsibility for our events and speaker programme making sure we are at the right events, meeting the right people and saying the right things, or creating our own events to convene stakeholders to discuss key issues and demonstrate thought leadership. You will also oversee the speechwriting process (commissioning content from either PSR colleagues or external suppliers) to create speeches that are well-messaged and engaging for the audience. You will report into the Senior Manager Head of Communications and Engagement , and as part of the Communications and Engagement Leadership team you will work alongside two other managers Corporate Communications Manager and Content and Channels Manager . Working closely with the Senior Manager Head of Comms and Engagement to gain their advice and secure their buy in, you will create, deliver and evaluate an annual business plan for Strategic Engagement that sets out your priorities and focus areas, approach and delivery, resourcing, risks and mitigation and measurement. As a member of the Communications and Engagement leadership team, you will work closely with and coordinate delivery with the other two managers in the team Corporate Communications Manager and Content and Channels Manager - making sure our work is proactive, strategic, on message, timely, and impactful. The Communications and Engagement Team is part of the wider Strategy Analysis and Engagement division, led by Dan Moore. You will play an active role in the senior leadership team for this division, working with colleagues across the division to ensure it remains a supportive and high performing division. This will be a team of four, including yourself and you will have three direct reports. Key audiences and stakeholders External: payment system operators; payments and banking industry organisations and their trade bodies; retailers and businesses that use payments systems; consumer and user organisations; fintech and big tech; other regulators and authorities; and (working with the Strategy Team) international stakeholders Internal: colleagues, the executives, and board. Internal engagement will primarily involve sharing knowledge, expertise and stakeholder intelligence with colleagues and supporting them their teams to engage well Key accountabilities Being a strong, driven, proactive and accountable leader in the Communications and Engagement Team, and the PSR - playing an active role in contributing to its overall effectiveness and supporting or leading cross-organisational projects Building and managing a high performing team that enjoys what it does, is motivated to work hard to get the right outcomes and delivers fantastic results You will call out and address poor behaviour / performance where needed Being an expert and credible advisor to the Executive team, making sure you are visible and accountable, taking the lead on advising them on engagement, relationships, and our forward look of engagement activity flagging risks and challenges and proposing solutions Having a similar proactive and delivery focused mindset to engaging with our Board and advising them accordingly Creating, overseeing the roll-out of, measuring and refreshing the PSR engagement and communications strategy to ensure it remains impactful Ensuring communications strategies/plans are created for all major PSR projects and that they take a joined-up, planned and coherent approach with respect to each other and the PSR Strategy Creating effective, achievable, and measurable communications and engagement plans and strategies that ensure your team delivers in line with the PSR s Strategy and statutory objectives Encouraging and role modelling the sharing of stakeholder intelligence across the PSR in the most effective way to provide a joined-up and coherent picture of the sector, its participants, and individual stakeholders Getting out and about to meet key stakeholders in the financial, business, technology, user, and consumer sectors to form strong working relationships that help the PSR do its work well Keeping a close eye on our stakeholder relationships and leading your team and the PSR to help ensure they move to desired future relationships state Overseeing the PSR s speaker and speech writing programme, ensuring the end-to-end process supports our speakers well, delivers high quality and well-messaged content, and allows time for the necessary planning, drafting, and reviewing of speeches / speaker notes Responsibility for setting and managing your budget, expenditure, and procurement in your business area Playing a broader role in the management of Strategy, Analysis and Engagement through effective membership of the Divisional Leadership Team Role model strong leadership and management behaviours in line with the PSR values, commitments and capabilities in support of the delivery of the PSR strategy and work programme. This includes wellbeing and diversity, equity and inclusion We re a signatory to the Government s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Minimum Proven experience of working in senior strategic engagement leadership roles, demonstrating successful engagement with a broad range of stakeholders Direct experience of creating and delivering successful and measurable stakeholder strategies aligned to business objectives Proven experience of working with and advising executive teams and boards Essential The ability to take complex, technical information, understand it and convey its impotence to stakeholders and turn it into compelling, accessible content that is clear, simple and engaging Strong strategic approach, demonstrating the ability to align engagement approach with Strategy Highly motivated and proven ability to deliver high quality work on schedule. Ability to multitask and work to tight, sometimes very tight deadlines Proactive, with excellent interpersonal skills and a common-sense approach A collaborative working style Excellent judgement, effective decision-making, and personal accountability Ability to manage multiple workstreams or projects and stay on track Desirable Experience of working financial services or regulation, or both Contacts in the political sphere, banking and payments, business, and/or user communities. PSR Values All members of PSR are expected to demonstrate the PSR Values of Integrity, Unity, Engagement, Knowledge & Purpose . In order to represent the people and organisations that we serve, we are committed to building and sustaining a diverse and inclusive workplace. Our commitment includes disability, ethnicity, LGBTQ+ and gender identity, mental health, and social mobility issues. We are proud signatories of the Women in Finance Charter , we hold the Level 2 Carer Confident accreditation from Carers UK and we signed the Social Mobility Pledge in June#####0. As an inclusive employer, we are open to considering flexible working arrangements. Please contact our recruiter if you wish to apply for this role on a flexible basis. Useful information This role is graded as Manager Corporate The role offers a competitive salary plus a comprehensive benefits package and non-contributory pension Applications for this role close on 11th July with interviews being conducted in week commencing 15th and 22nd July This role will be based in London Want to know what it is like to work at the PSR? Check out this short video PSR recruitment vide#####22 - YouTube If you are interested in learning more about the role please contact: For internal applicants, please contact Katie Ayling at ##### For external applicants, please contact Ifrah Azam at ##### Please note Applications must be submitted through our online portal. Applications sent via email will not be accepted. Conflicts of interest All applicants to the PSR are required to demonstrate that they do not have other interests likely to conflict with their responsibilities as an employee of the PSR. You should declare any potential conflict of interest as early as possible in the selection process (via the named recruitment contact), and also disclose information or personal connections that, if appointed, might be open to misperception. Any potential conflicts of interest will not prevent candidates going forward to interview but may, if appropriate, be explored during the interview to establish how the candidate would address the issue(s) should they be successful in their application. For more information on conflicts please visit: publication/corporate/conflict-of-interests.pdf Every time anyone uses a cash machine, transfers money, uses contactless, or gets paid, they use a payment system. The PSR is here to make sure payment systems work well for everyone In a fast-moving environment, we challenge the industry to adapt by supporting innovation and improving competition so that the UK benefits from world-leading payment systems. We encourage collaboration to help solve problems and when we need to, we take difficult decisions and use our powers. We re a subsidiary of the FCA but are fully independent with our own Managing Director and Board. We re funded by the payments industry and are directly accountable to parliament. To learn more about who we are click here #J-18808-Ljbffr