Strategic VIP Experience Manager

VIP Manager - Events - Hybrid, Ascot,EnglandCompany OverviewSeventeen years ago, our award-winning event was created to offer children the pure, commercially unsullied magic of Christmas. With the help of Hollywood set designers, West-End actors, and a touch of magic, it has become a celebrated event, bringing joy to thousands of children each year.We honor the values, imagination, and wonderment of childhood through rich storytelling and immersive memory-making experiences. As we grow, we are excited to bring this magical experience to a global audience through media, publishing, live shows, and eCommerce channels.Role OverviewReports to: Head of Guest ExperienceDirect Reports: Golden Experience Operations Manager (Fixed-Term)The Golden Experience’ enhances the event with additional moments of magic for guests seeking to personalize their visit. As the Golden Experience/VIP Manager, you will implement sales strategies and identify opportunities for this vital business segment. You'll build relationships with third-party concierge and hospitality companies, showcasing expertise in luxury hospitality and understanding the needs of high-net-worth families.Collaborating with the Director of Live Shows, Head of Performance and Experience, and Operations Teams, you will ensure seamless planning and delivery of The Golden Experience. You will also manage bookings for Founder’s Guests and high-profile PR guests.This position is based at our Head Office in London, with a hybrid working arrangement.Responsibilities:Build and maintain partnerships with concierge and hospitality companies.Serve as the main contact for Golden Experience guests, ensuring exceptional service.Oversee planning and operational delivery of The Golden Experience.Manage bookings for Founder’s Guests and other high-profile guests.Monitor feedback and industry trends to enhance the Golden Experience.Utilize CRM platforms like Hubspot and manage digital ticketing systems.Draft and issue contracts, manage payment plans, and collect monies from partners.Update forecasts and budgets, identifying risks and opportunities.Job Requirements...Strong relationship management with internal and external stakeholders.Proven leadership and team motivation skills.Ability to implement and drive change initiatives.Knowledge of key Customer Experience metrics.Excellent communication skills, adaptable to customer preferences.Proficiency in Microsoft Office.Problem-solving tenacity and ability to work under pressure.Passion for Customer Experience and teamwork.Apply now to be considered