Student Conduct & Complaints Officer

p strong Job Title: /strong strong Student Conduct & Complaints Officer /strong /p br Find out more about this role by reading the information below, then apply to be considered. br p strong Location: /strong Central London – flexible remote working /p p strong Hours: /strong 35 hours per week /p p strong Contract: /strong temporary for 9 months /p p strong Pay: /strong £24.09 - £26.92p/h + holiday pay. /p p Join a leading higher education institution in Central London, due to the restructure of the team a new role has arisen. /p p You will manage and resolve student complaints (non-academic) and misconduct cases, ensuring compliance with the university policies and ethics. Reporting to the Head of Legal Services, you will conduct timely investigations and provide recommendations. /p p strong Your responsibilities as a Student Conduct & Complaints Officer, will include: /strong /p ul li Manage all aspects of student complaints and misconduct cases, ensuring compliance with university procedures and regulations. /li li Provide guidance and support to colleagues handling complex and sensitive cases. /li li Contribute to the development and implementation of revised processes and procedures to improve efficiency and effectiveness. /li li Maintain accurate records for monitoring, audit purposes, and identify trends for improvement /li li Act as a senior point of contact for students, staff, and external parties involved in casework /li /ul p strong To be a successful in the role you will require: /strong /p ul li Experience working with regulations and procedures related to complaints and disciplinary processes in higher education /li li Have a strong understanding of OIA cases /li li Experience in risk assessment and management /li li Strong understanding of legislation related to data protection, confidentiality, and equality. /li /ul