Supervisor

The Langham, London; Europe's first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Supervisor to join our talented Langham Club team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.
In the role of a Supervisor, your key focus will be to:
ensure that the buffet food and beverage offerings are of the highest standards
liaise with all hotel departments to ensure great communication and co-operations
motivate and lead the Langham Club team
monitor and manage performance of waiting team to ensure guests receive an efficient, highly personalised and anticipatory service
carry out administrative duties when and if required; i.e. duty rotas, holiday requests, manage sickness/absence
ensure that all guests' needs are being dealt with immediately and complaints are handled efficiently
update and assist in development of training manuals / SOPs for the Langham Club Lounge, deliver on-job training and ensure the consistency of the standards are maintained on each shift
Do you have? -
previous experience in a similar environment
previous experience of supervising and leading people / teams
strong interest and passion for food & beverage
excellent customer service skills; ability to anticipate guest needs and go the extra mile
immaculate personal presentation