Support Coordinator

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
JOB SUMMARY The role of support coordinator is to raise purchase orders for Professional Services engagements & maintain the purchase order through to completion. This includes amendments to the purchase order, requesting updates on the status of work and receipting the purchase order once the work has been completed with appropriate documentation received. The role includes other administrative duties such as responding to emails from a shared mailbox and sending out contractor packs for temporary staff & contractors working at CDW.
KEY RESPONSIBILITIES Ensure requests to raise purchase orders for 3rd Party Professional Services are completed accurately & within set SLA timeframes.Manage open purchase orders, set accurate ETA dates and obtain regular updates on completion status to ensure accurate data is maintained, with the aim to close orders off in an efficient manner.Reconcile contractor or temporary agency worker timesheets against open purchase orders and invoices to assist in facilitating accurate and timely payment.Manage the receipting of purchase orders accurately and on timeManage communications with the Resourcing team, sales account managers and suppliers through a shared mailboxEngage with internal and external stakeholders to build strong working relationships.Complete compliance checks for ITAD (IT asset disposition) ensuring documentation meets required legal and internal standards.Process ticket requests and raise purchase orders for temporary agency staff and contractors.Take ownership of new purchase order requests, amendments, or escalations to ensure an accurate and timely resolution with all key stakeholders kept informed of status.The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
QUALIFICATIONS, SKILLS AND EXPERIENCE Highly organised with strong decision-making skillsPrevious experience in an administrative roleStrong communication skills Proficient with the use of Microsoft Office products, such as Outlook, Word & Excel ESSENTIAL ATTRIBUTES Quality focused with excellent attention to detailAble to work with established procedures with moderate supervisionResults-oriented with a track record of success for achieving and exceeding goalsto develop and build relationships with a range of stakeholdersPro-active with a desire to make a positive impactUses Initiative to complete tasks efficientlyMethodical & analytically minded CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:Protect all information assets from unauthorised access, disclosure, modification, destruction & interferenceTreat the security of all information assets according to their designated information security classificationEnsure that they only access information assets that they are authorised to do so.Adhere to the procedure for reporting any security weakness or eventCommit to, and participate in, personal development of information security awareness & knowledgeComply with all laws and contractual obligations regarding the protection of data