Support Developer

Support Developer

Hybrid Working - 3 days per week in the Southampton office

�40,000 - �50,000

An award winning software and tech company looking for a Support Developer to work within their talented development team.
If you enjoy a fast paced environment and a company using modern technology this will appeal to you.
This is an exciting opportunity to join a growing software company with strong ambitions. You will make a key contribution to Support and Development and the success of customer projects.
Responsibilities:

• Technical Support & Case Management

• Provide on-call support during evenings, weekends, and holidays as required.
• Monitor and manage new cases in the support queue (specific responsibilities vary by team/product).
• Handle case escalations from teammates and other departments.
• Act as a liaison between customers and internal teams to ensure seamless issue resolution

• Software Issue Resolution & Documentation

• Troubleshoot, test, and validate software issues, ensuring prompt resolution with due urgency.
• Maintain thorough documentation of all software solutions.
• Identify root causes of issues to minimize recurrence.

• Collaboration & Training

• Work closely with Support Level I, Level II, and development teams to transfer technical knowledge.
• Participate in ongoing training, skill development, and knowledge-sharing initiatives.
• Attend and lead case discussions in triage meetings.
• Conduct customer meetings as needed.

Skills Required:

• Proficiency in SQL, databases, and quality assurance methodologies.
• Knowledge of programming languages such as Java, C, C#, HTML, JavaScript, and Delphi is a plus.
• Familiarity with ADO (Azure DevOps) is beneficial.
• Experience using issue-tracking systems is a plus.

Please send your CV to (url removed)

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.