Support Engineer - API Platforms SQL Unix Scripting

Job Description
Senior Support Engineer – API Platforms
Are you looking for an opportunity to make a real impact? Are you passionate about customer success but also highly technical?
We’re looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues.
As a Support Engineer, you’ll provide technical support to business customers who are using the platform. You’ll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You’ll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments.
To be successful in this role, you’ll need
Familiarity with the Agile software development lifecycle, and experience providing technical software support for a B2B software company.
You’ll also need experience with a commercial customer incident tracking or CRM system such as
ServiceNow , Salesforce.com and experience using a software defect tracking system such as JIRA.
In addition, you’ll need strong exposure to broad technical skills such as Java development,
SQL , application architecture, knowledge of front-end web technologies
JavaScript
or similar, and a good knowledge of
RESTful API’s.
Experience supporting a
UNIX/Linux
environment would be preferred
If you’re a problem solver with outstanding troubleshooting skills, we’d love to hear from you. Join us and be part of a global team that provides the best customer service in the industry.
The Offer
This role offers an annual salary of £42,000 per year
It’s a Hybrid role so 2-3 days a week onsite (free parking is available)
Interested apply today for immediate review of your CV