Support Engineer

Job DescriptionFPG has a permanent opportunity for Transmission Support Engineer with optical networking (OTN / SONET / SDH / GPON) to join our client, one of the world’s leading networking companies. This is a remote role (with occassional visits to the office in London). You will be providing support within the domain of Ethernet / SDH / DWDM / OTN and any previous experience with UNIX / SUN / Oracle systems would be a massive bonus.The successful candidate must have current / recent experience providing optical network support in a 24x7 environment.***** Please note that sponsorship cannot be provided, so candidates must already live in the UK with valid rights to work.The mission:Provide system level post-sales support for our client, a global networking and software company’s customer base. This includes testing, troubleshooting, and remote technical assistance. It is crucial to have a solid understanding of the fiber optic switching and/or transport protocols. It is necessary to have intermediate knowledge of Ethernet / IP networks and tech such as SONET/SDH/DWDM, OTN, among other data transmission protocols.It would be advantageous to have prior UNIX and SUN/Oracle system experience. It would be advantageous to have knowledge of network management or element management systems.This opportunity involves daily interactions with the customer on all facets of network planning, deployment, technical network difficulties, and design may also be part of this role.An opportunity to grow – you will provide training / mentorship to recently hired Technical Support Engineers.Responsibilities:When needed, offer 24x7 remote technical support (by phone or online) for specific our client’s products and devices. There will be a requirement for on-call work, which would would include weekends and evenings.As needed, offer customers on-site help.Share information about concerns and problems encountered in the field with Supply Chain and Design.Use lab research and debugging tools to help with the technical issue that the customer is having. Retrieve the data required to elevate the problem or incident to higher-level engineers. Engineering/design, product/project management, documentation, and training are some eventual areas of escalation.Collaborate to offer customer input with Quality Assurance, Design, Product Management, Technical Publications, and Training.Assumes the role of Customer Lead Engineer for particular clientsResident Engineering works remotely or on-site.Occasional travel to our client’s offices and customer sites globally (occasionally)Experience:4-year college or university bachelor's degree in a technical subject (such as engineering or computer science) with 3 to 5 years of relevant experience, or an equal mix of education and experienceA basic understanding of how switching and/or fiber optic transmission equipment operate.It is necessary to have a basic understanding of the SONET/SDH/DWDM, OTN, and carrier Ethernet protocols in addition to a comprehensive grasp of other switching and transport principles.Capability to assess, troubleshoot, and solve issues; Working knowledge of transport and switching systems for telecommunications applications and Optical NetworkingHas worked with a variety of optical and protocol testing test equipment kinds.Hands-on experience debugging fiber optic transport and switching equipment at the system level.Experience managing an IP network, as well as mid-level proficiency in data communications, UNIX, SUN, and Oracle;