Supporter Relations Officer

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
As a Supporter Relations Officer (SRO), you will provide fundraising and administration support across the Fundraising directorate. This involves managing supporter enquiries and registrations for fundraising appeals and campaigns, as well as the full range of fundraising events.
Excellent communication and customer service skills are a must, together with the ability to self-motivate and manage your time effectively.  You will have fantastic interpersonal skills together with exceptional levels of integrity. You will be expected to deliver the highest standard of Supporter Service.
In providing administrative support, you will be called on to manage a number of ongoing activities simultaneously, resolving issues as they arise by communicating effectively and efficiently with colleagues across the charity.
We are looking for:
- Solid experience working in a customer service role.
- Excellent written and verbal communication skills.
- Proven organizational skills and ability to multi-task and prioritise workload.
- Proficiency in Microsoft Office packages.
For more information or an informal chat about the role, please contact Lisa Burnside, Head of Supporter Relations on ##### to arrange a time.
Application & Interview Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
Close date for applications: Wednesday 25 September. We encourage early applications as we will be conducting screenings in advance of the deadline.
Salary: £22,386 (Pro-rated to £17,909)
Contract:   Permanent, part time (28h per week)
Based:  Edinburgh - Hybrid (In the office 1-2 days per week).
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments.  Please email any requests to #####