Systems Administrator/ Desktop Support (2+ years)

Job Description
A Desktop Support Systems Administrator plays a crucial role in ensuring the smooth operation of an organization’s IT infrastructure. They provide technical support, maintain desktop systems, and enhance end-user experiences. Here are the key responsibilities and qualifications for this position:
Responsibilities:
Technical Support:
Respond to incoming service requests related to PCs, laptops, printers, scanners, mobile devices, and other computer assets.
Install, configure, and troubleshoot hardware and software issues.
Provide second-tier support for the help desk.
Infrastructure Management:
Organize and configure equipment, including desktops/laptops, printers, copiers, scanners, and faxes.
Collaborate with business application teams and server administrators for appropriate projects.
Assess third-party applications for deployment and integration into existing operations.
User Support:
Set up computer systems for new employees.
Handle user preferences, file migration, and adjustments.
Provide technical support for audiovisual (A/V) equipment.
Network Maintenance:
Maintain network printers and secure computers.
Evaluate and replace computer components (e.g., memory, hard drive, optical drives).
Troubleshoot network issues, including switches, connectivity, and network port patches.
Incident Management:
Implement, support, and troubleshoot incidents related to PCs, laptops, and mobile devices.
Conduct elementary network troubleshooting for remote users.
Provide first-level support for network IDF issues and voice over internet protocol (VoIP) devices.
Security and Administration:
Handle accounts and access requests for software as a service (SaaS) applications and Active Directory.
Maintain file system security, data integrity, and password security.
Perform simple system administrator tasks (e.g., virus protection updates, domain account management, systems monitoring).
Qualifications:
Education:
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Experience:
Proven experience in desktop support and system administration.
Familiarity with Windows, Linux, or Mac systems.
Strong analytical and problem-solving skills.
Communication Skills:
Excellent written and verbal communication.
Ability to explain complex concepts to non-technical users.
Customer Service:
Provide top-class customer service.
Adhere to schedules strictly.
Salary range £35-40,000