Systems Administrator/ Desktop Support (2+ years)

A Desktop Support Systems Administrator plays a crucial role in ensuring the smooth operation of an organization’s IT infrastructure. They provide technical support, maintain desktop systems, and enhance end-user experiences. Here are the key responsibilities and qualifications for this position:Responsibilities:Technical Support:Respond to incoming service requests related to PCs, laptops, printers, scanners, mobile devices, and other computer assets.Install, configure, and troubleshoot hardware and software issues.Provide second-tier support for the help desk.Infrastructure Management:Organize and configure equipment, including desktops/laptops, printers, copiers, scanners, and faxes.Collaborate with business application teams and server administrators for appropriate projects.Assess third-party applications for deployment and integration into existing operations.User Support:Set up computer systems for new employees.Handle user preferences, file migration, and adjustments.Provide technical support for audiovisual (A/V) equipment.Network Maintenance:Maintain network printers and secure computers.Evaluate and replace computer components (e.g., memory, hard drive, optical drives).Troubleshoot network issues, including switches, connectivity, and network port patches.Incident Management:Implement, support, and troubleshoot incidents related to PCs, laptops, and mobile devices.Conduct elementary network troubleshooting for remote users.Provide first-level support for network IDF issues and voice over internet protocol (VoIP) devices.Security and Administration:Handle accounts and access requests for software as a service (SaaS) applications and Active Directory.Maintain file system security, data integrity, and password security.Perform simple system administrator tasks (e.g., virus protection updates, domain account management, systems monitoring).Qualifications:Education:Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).Experience:Proven experience in desktop support and system administration.Familiarity with Windows, Linux, or Mac systems.Strong analytical and problem-solving skills.Communication Skills:Excellent written and verbal communication.Ability to explain complex concepts to non-technical users.Customer Service:Provide top-class customer service.Adhere to schedules strictly.Salary range £35-40,000