Technical AdTech Solutions Engineer

Technical Solutions Engineer (Ad Technology)
Role: Technical Operations Solutions Engineer
Domain: Advertising Technology & Platforms
Technical Stack: Transcoding, Video, Ad-Serving Workflows, XML, VAST 2.0/3.0, SQL, Snowflake, Monitoring (e.g. CloudWatch, Datadog), JIRA, Ad Server, Freewheel
Type: Contract
Location: London (Hybrid Working)
Start: ASAP / September 2024
Duration: 6-12 Months (Long-Term)
Pay Rate: Competitive Market Rates
Technical Solutions Engineer (Ad Technology)
CPS Group UK are delighted to be working with a leading, global organisation to appoint a seasoned Technical Operations Solutions Engineer to be responsible for ownership of day-to-day technical operations for the creative transcoding pipelines with their global advertising technology division.
The Technical Solutions Engineer (Ad Technology) will be experienced with critical service operations and possess an ability to solve complex technical projects and provide a high-level of customer satisfaction whilst working cross-functionally with developers, sales, product and operations teams.
The role requires an individual well-versed in ad technology and distributed systems, with demonstrable experience in the monitoring and stability of the ad ingestion, validation and asset review processes.
Role Requirements
Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.
Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
Investigate complex issues, diagnose product bugs, and resolve requests
Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives
Maintain detailed support documentation for both internal and external use to strategically identify, distribute and execute Standards and Practices
Contribute to the development of best practices, team processes, and peer training of asset ingestion and review processes
Required Skills & Experience
7+ years of experience working on ad-serving workflows in an enterprise Ad Server (e.g. Google Ad Manager, Freewheel or similar system)
Experience in ad technology, operations, support or incident management
Strong experience of online video and display advertising and monetization
Deep understanding of technical video, XML, VAST 2.0, VAST 3.0 and transcoding
processes
Working knowledge of digital video experience and/or digital asset management
Deep understanding of technical video and audio specifications (e.g. video bitrates and
codecs)
Fluency in SQL
Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
Working knowledge of monitoring platforms (e.g. Cloudwatch, Datadog or similar platforms)
Experience managing a support ticket queue in JIRA, Zendesk, or similar system
For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on 02920 37 55 99 or email #####