Technical Customer Experience Advisor | Hybrid | £30k + Bonus

Join our clients Dynamic Team as a Technical Customer Experience Advisor.

Are you ready to embark on an exciting career in a retail sales department? Our client is a well-established family-run manufacturing organisation with a stellar reputation spanning over 70 years. They would like to recruit a motivated and dedicated Technical Customer Experience Advisor to join their thriving Technical team of 12 near Ashford, Kent. This is your chance to be part of a company that prides itself on delivering top-quality products.

Position Details:

• Hybrid: Yes, working 1 day in office either a Tuesday or a Wednesday, 4 days working from home. 1 in 4 weeks you would be required to work in the office all week, working on the collections desk
• Training: 3-6 months in the office
• Location: Near Ashford, Kent. Due to the location of the office, which is not accessible via public transport, having your own transport and a valid driver's licence is essential.
• Office hours: Monday to Friday, 8am - 5:30pm, you do have the option to work 8am - 4:30pm or 9am - 5:30pm with your salary adjusted accordingly
• Salary: �28,000 - �30,000 + commission pay OTE uncapped

About the Role:

As a Technical Customer Experience Advisor, you will play a pivotal role in supporting the retail and commercial sectors achieve growth through inbound calls and providing exceptional Technical advice. Your responsibilities will include:

• Answering approximately 75 calls a day during the busiest season.
• Responding to customer inquiries and providing exceptional service.
• Building strong relationships with customers to enhance their experience.
• Processing quotations and managing orders efficiently.
• Collaborating with internal teams to exceed customer expectations.
• Handling various customer service and administrative tasks.
• Occasional making and receiving calls.
• Contributing proactively to team goals and sales targets.

To thrive in this role, you should possess the following skills and attributes:

• Previous customer service experience is essential.
• Previous experience working within a technical role is ideal.
• Manufacturing, Construction, CAD design knowledge is highly beneficial.
• Proficient in MS Office applications (Outlook, Word, Excel).
• Ability to work well both independently and as part of a team.
• A positive attitude and a willingness to learn.
• Excellent verbal and written communication skills, along with resilience and persistence.

Here's what you can expect from your next employer:

• Continuous development of your skill set.
• Healthcare and pension contributions after the qualifying period.
• Attractive staff discounts on their products.
• Work with premium products within the industry.
• Enjoy 22 days of holiday per year, plus an additional day for each year of service, up to a maximum of 27 days.
• Free on-site parking.
• Flexible working arrangements, with potential hybrid options after training.

Next steps:

Don't miss out on this fantastic opportunity to advance your career in retail sales. Join our client's dynamic team and help us continue to provide outstanding service and quality products to our customers.

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a �100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

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