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Technical Field Support Engineer
Technical Field Support Engineer
Technical Field Support Engineer
Posted 3 months ago
- London, Greater London
- Any
- External
Technical Field Engineer
c45k + car + benefits
South East ABJ7088
As a Technical Field Engineer and part of the global customer services team with a mechanical or fabrication engineering background, you provide engineering support to the food manufacturing customers who process the products.
The technical Field Engineer as part of the customer focussed team will support with technology /engineering-based advice and problem-solving expertise to act as the prime field-based linkage, to help ensure delivery of key strategic business objectives on standards of the product.
Location
REMOTE working
- UK wide customer sites. - fix machinery, / trouble shoot on products The post is working away from home a fair bit across the country, Ireland and on occasion, further afield,
Key Responsibilities
Carry out overhaul, maintenance of seamers and cappers within our customers factories
Act as the interface in identification and resolution of issues with regards to Customer and/or Consumer complaints, maintaining a high level of communication and professionalism with the customer.
Support customers with improving line efficiencies and reduce spoilage andproviding guidance to customers on Seamer tooling and Capping equipment
Support and work with our manufacturing sites with the identification and elimination of the causes of Customer complaints.
Support, with product and process expertise, implementation of European standardization and downgauging programs at customers
Act as the interface in the development and deployment of new products/innovations, ensuring company and customer requirements are met.
Work with the customer in coordinating trials of new products to ensure clear and necessary data is obtained and used in the review process
Support specific Customer initiative projects, ensuring pro-active and professional customer relationships are maintained.
Carry out Customer-based audits including, where necessary, filling, processing, and handling trials.
Monitor the physical performance of the product, ensuring achievement of specification with regards to pressure/temperature/peak performance and axial load. Support the European Customer service function as and when required.
Qualifications / Experience
Background- Ideally mechanical, will consider welding/fabrication or electrical.
Can making and Canning Capping process knowledge
Ability to discuss technical topics at all levels, fault find and solve problems in difficult situations
Methodical, and to adapt to changing/emerging technologies
Previous experience of working in a
food manufacturing facility
would be an advantage.
Works to relevant EHS guidance safely and unsupervised
Full UK driving licence essential
Salary dependent on experience CAR | Holiday: 25 days | Pension: Employer 9% contribution; private medical Insurance; Life Assurance. To Apply: Please contact Alison Basson, job ref ABJ7088 on 07814547440 or preferably apply to
JBRP1_UKTJ
c45k + car + benefits
South East ABJ7088
As a Technical Field Engineer and part of the global customer services team with a mechanical or fabrication engineering background, you provide engineering support to the food manufacturing customers who process the products.
The technical Field Engineer as part of the customer focussed team will support with technology /engineering-based advice and problem-solving expertise to act as the prime field-based linkage, to help ensure delivery of key strategic business objectives on standards of the product.
Location
REMOTE working
- UK wide customer sites. - fix machinery, / trouble shoot on products The post is working away from home a fair bit across the country, Ireland and on occasion, further afield,
Key Responsibilities
Carry out overhaul, maintenance of seamers and cappers within our customers factories
Act as the interface in identification and resolution of issues with regards to Customer and/or Consumer complaints, maintaining a high level of communication and professionalism with the customer.
Support customers with improving line efficiencies and reduce spoilage andproviding guidance to customers on Seamer tooling and Capping equipment
Support and work with our manufacturing sites with the identification and elimination of the causes of Customer complaints.
Support, with product and process expertise, implementation of European standardization and downgauging programs at customers
Act as the interface in the development and deployment of new products/innovations, ensuring company and customer requirements are met.
Work with the customer in coordinating trials of new products to ensure clear and necessary data is obtained and used in the review process
Support specific Customer initiative projects, ensuring pro-active and professional customer relationships are maintained.
Carry out Customer-based audits including, where necessary, filling, processing, and handling trials.
Monitor the physical performance of the product, ensuring achievement of specification with regards to pressure/temperature/peak performance and axial load. Support the European Customer service function as and when required.
Qualifications / Experience
Background- Ideally mechanical, will consider welding/fabrication or electrical.
Can making and Canning Capping process knowledge
Ability to discuss technical topics at all levels, fault find and solve problems in difficult situations
Methodical, and to adapt to changing/emerging technologies
Previous experience of working in a
food manufacturing facility
would be an advantage.
Works to relevant EHS guidance safely and unsupervised
Full UK driving licence essential
Salary dependent on experience CAR | Holiday: 25 days | Pension: Employer 9% contribution; private medical Insurance; Life Assurance. To Apply: Please contact Alison Basson, job ref ABJ7088 on 07814547440 or preferably apply to
JBRP1_UKTJ