Technical Helpdesk Engineer
Posted 2 days ago
- Colchester, Essex
- Any
- External
- Expires In 3 months
Are you an experienced Vehicle Technician looking to work for one of the biggest car brands in the UK?
MSX International has the job for you!
The Role
As a Technical Helpdesk Engineer with the MSXI Global group, you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents.
This role will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer.
Main responsibilities:
Accept incoming enquiries from Authorised Repairers and other customers
Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles
Record data into a computer system, provide vehicle and concern details if and when required about any particular case
Maintain an acceptable level of quality and response rate
Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer
Liaise with Dealer / personnel staff at all levels
Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis
About you
This is a fantastic opportunity for an experienced automotive technical professional who has a passion for cars.
Our ideal candidate will:
Have dealer workshop experience to Senior or Master Technician level
Have Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be desirable
Customer service experience would be an advantage, however not essential
Be confident in technical concern resolution, following logical thought processes
Have an adaptable and flexible approach to work, while showing politeness and courteous customer service skills
Be able to work with minimal supervision and therefore need to be strong self-starters
Whats in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce
In joining MSX, you can enjoy:
Up to £31,000 per year
25 days annual leave per year + bank holidays
cash back health care scheme
exclusive discounts on everyday purchases
exclusive discounts on car purchases
potential to progress within the company, with global opportunities updated regularly
Working pattern and location
40 hours per week
Permanent
Monday Friday
Hybrid working model: 1 day per week in the MSX Office (Colchester) and 4 days working from home
Initial induction training will be in the MSX Colchester office (1 month)
TPBN1_UKTJ
MSX International has the job for you!
The Role
As a Technical Helpdesk Engineer with the MSXI Global group, you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents.
This role will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer.
Main responsibilities:
Accept incoming enquiries from Authorised Repairers and other customers
Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles
Record data into a computer system, provide vehicle and concern details if and when required about any particular case
Maintain an acceptable level of quality and response rate
Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer
Liaise with Dealer / personnel staff at all levels
Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis
About you
This is a fantastic opportunity for an experienced automotive technical professional who has a passion for cars.
Our ideal candidate will:
Have dealer workshop experience to Senior or Master Technician level
Have Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be desirable
Customer service experience would be an advantage, however not essential
Be confident in technical concern resolution, following logical thought processes
Have an adaptable and flexible approach to work, while showing politeness and courteous customer service skills
Be able to work with minimal supervision and therefore need to be strong self-starters
Whats in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce
In joining MSX, you can enjoy:
Up to £31,000 per year
25 days annual leave per year + bank holidays
cash back health care scheme
exclusive discounts on everyday purchases
exclusive discounts on car purchases
potential to progress within the company, with global opportunities updated regularly
Working pattern and location
40 hours per week
Permanent
Monday Friday
Hybrid working model: 1 day per week in the MSX Office (Colchester) and 4 days working from home
Initial induction training will be in the MSX Colchester office (1 month)
TPBN1_UKTJ