Technical Print Machine Field Service Engineer

Technical Print Machine Field Service Engineer | Milton Keynes | Full Time | Competitive salary + overtime opportunities

Join a Growing Industry Leader in Print Finishing and Packaging Solutions!

Established in 2001, Encore Machinery has built a stellar reputation as the sole UK importer of cutting-edge print finishing and packaging machinery. Known for their unwavering commitment to quality and technical excellence, they are proud to deliver top-tier products and unparalleled customer support.

As part of their continued growth, they’re looking for a Technical Print Machine Service Engineer to join their dynamic and welcoming technical support team. This role offers a fantastic opportunity to work with advanced technologies, grow your skills, and make a meaningful impact in a company that values innovation and customer satisfaction.

You’ll work with industry-leading machinery, gain exposure to exciting projects across the UK and Europe, and enjoy the support of a collaborative and experienced team. We’re passionate about fostering a positive and growth-oriented workplace.

If you’re a skilled, customer-focused problem solver with a passion for technology and technical excellence, Encore Machinery would love to hear from you!

Are you the right person for the job?

Education & Experience:

• Relevant technical qualifications (mechanical/electrical).
• Prior experience in the print or packaging sector (preferred).

Skills & Competencies:

• Exceptional diagnostic and troubleshooting skills for mechanical and electrical systems.
• Ability to read and interpret electrical and mechanical schematics.
• Strong communication skills to effectively engage with customers and colleagues.
• Self-motivated with the ability to work independently.
• Full, clean driving licence (ability to tow a trailer is a bonus).

Desirable Skills:

• Hands-on experience with print finishing and packaging machinery.
• Familiarity with network-based remote support and software troubleshooting.
• Ability to stay calm and resolve technical issues under pressure while maintaining a customer-first approach.

What will your role look like?

• Provide remote and onsite technical support for our print finishing and packaging machinery ranges.
• Conduct machinery demonstrations, installations, and customer training sessions.
• Diagnose and resolve mechanical, electrical, and software faults, minimising downtime.
• Build and maintain strong customer relationships, delivering exceptional customer service at every step.
• Collaborate with overseas manufacturers to implement technical solutions.
• Support the sales team at trade shows, customer events, and other promotional activities.
• Maintain and manage vehicle parts stock, ensuring maximum first-time fixes.

What can you expect in return?

• Fully equipped company van for business + private use
• Generous leave: 23 days annual leave (including three reserved for Christmas shutdown) + bank holidays
• Continuous development: Access to educational courses to enhance your skills
• Expense coverage: Overtime, overnight allowances, and reimbursement for business expenses
• Pension scheme for long-term financial security
• Work with cutting-edge machinery and innovative technologies
• Grow your skills through hands-on learning and tailored development opportunities
• Be part of a supportive and friendly team that values your contributions

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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