Technical Service Manager- Food

Technical Services Manager
Salary: £55,000 - £60,000
Location: Wiltshire
Working Hours: Monday - Friday, 40 hours
A leading company in the food production industry is seeking a dedicated Technical Manager to join their team. This role offers the opportunity to make significant contributions to the efficiency and sustainability of their operations.
Why Join?

• Competitive Salary: Earn between £55,000 and £60,000 annually.
• Work-Life Balance: Enjoy a standard Monday to Friday schedule, totaling 40 hours per week.
• Professional Growth: Be part of a company that values continuous improvement and professional development.
• Impactful Role: Play a crucial part in ensuring product quality and safety, influencing both internal processes and customer satisfaction.
• Collaborative Environment: Work alongside passionate professionals who are dedicated to delivering the best products to top-tier supermarkets and exclusive restaurants across the UK.

Role & Responsibilities:

• Oversee and maintain the supplier and raw material approval system, ensuring accuracy and compliance.
• Manage end-to-end specification systems for raw materials, factory specs, finished products, and QAS.
• Facilitate customer technical site visits, reviews, and meetings, collaborating with QA, Technical, and Commercial teams.
• Handle customer complaints and manage the B2B complaints/rejection database, ensuring timely resolution and corrective actions.
• Participate actively in 2nd and 3rd party audits.
• Conduct internal audits as directed by the Group Technical Systems Manager.
• Manage the product recall test and challenge programme, ensuring compliance with customer and third-party requirements.
• Oversee the new equipment change management process, working with various departments to ensure smooth implementation.
• Contribute to continuous improvement initiatives within the Packing Centre and the broader Technical Management team.
• Support the development of a robust food safety and quality culture across the business.

Qualifications / Experience:

• Degree in Food Science/Technology or equivalent.
• Food Hygiene Level 4.
• Lead Auditor qualification.
• HACCP Level 4.
• Recognised food labelling qualification.
• Minimum of 2+ years' experience in food manufacturing within a technical services management/customer-facing role.
• Experience with building strong customer relationships, particularly with major retailers like Waitrose, Tesco, M&S, and Sainsbury's.

Join us and be part of a team that values quality, innovation, and teamwork. Apply now to take the next step in your career.