Technical Services Analyst
Posted 4 days ago
- Shefford, Bedfordshire
- Any
- External
- Expires In 3 months
Hours : 40 hours per week - most of the work will be carried out during the normal working week, however there will be times that out of hours work is required
Location : Meppershall, Bedfordshire, SG17 5NQ)
Contract : Permanent/ Full time
Salary : £35,000 per annum
The Technical Services Analyst will be responsible for managing the day-to-day internal IT systems of the Company. The role involves a wide range of technologies. Training and mentoring will be provided where required.
Responsibilities
It is the responsibility of the Technical Services Analyst to enable our staff to deliver excellent levels of service to our internal customers by providing a stable, secure and functionally-rich IT platform for our end users that reflects the high standard of IT systems we deliver to our customers.
Ability to learn and adapt new technologies as they appear as driven by Company requirements.
To install and maintain systems that ensure the smooth and productive running of the Company, its systems and its employees, allowing them to deliver maximum benefit to customers
To ensure end users receive an excellent level of performance from their IT systems and equipment, and which enables them to do their job productively and with minimal administrative overhead
Meet customer success criteria and performance targets
To deliver the wider security objectives of the Company, including ISO27001 and Cyber Essentials +
To reduce costs and drive efficiencies across the entire business
Writing documentation, providing some coaching to your colleagues so that they can continue to learn from your experience and knowledge.
Qualifications, Skills & Experience
Education qualifications required: GCSE Maths and English at grade C or higher
Education qualifications desired: A-Level standard qualifications
Professional Qualifications required: None
Professional Qualifications desired: MD-102, MS-700, SC-400, AZ-104, AZ-140, Extreme networks WiFi, FortiGate firewalls
General skills (communication, questioning, problem solving)
TCP/IP fundamentals
Microsoft Windows-based networks and servers, including Active Directory, Entra ID (Azure AD), Azure Virtual Desktop, Intune
Client computers running various Microsoft operating systems
iOS mobile devices and MDM experience
Experience of centralised administration, securing user environments with lock down
Experience of operating system installations, adding driver support for new hardware and maintaining builds
Ability to accurately test and diagnose problems in a systematic and logical manner prior to delivering projects to implementation
Ability to construct a UAT testing programme and deliver and test a working solution that meets the defined success criteria
Ability to design robust and supportable solutions with low administration and helpdesk overhead
High attention to detail, with an emphasis on providing a seamless, fuss-free but functionally rich end user experience to our end users
Ability to work autonomously for a wide programme of initiatives and projects, formulating a project plan and guiding it through to delivery
Configuring networking equipment
Some knowledge of scripting and programming fundamentals
MS Office and other common client applications
Experience of application packaging and software deployment concepts and technologies
Group Policy, on-premises domains and other legacy MS technologies
Microsoft Windows Server Update Services
Microsoft SQL Server installation and administration
RedStor backup solution
About Us
What Centrality can offer you in return:
At Centrality you will enjoy fast-paced, challenging and stimulating work within small agile teams. Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.
We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure you have the tools and resources to be successful.
Our employee rewards include:
25 days holiday as year increasing to 30 with service.
Company bonus scheme
Employee Assistance, Westfield Health Cash Back Scheme
Flexible working dependent upon on the role
Endless Lavazza coffee and fruit
Commitment and sponsorship for technical and professional development - Your personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us
About Centrality
Recently acquired by Intercity, Centrality has prided itself in growing through reputation through service excellence and commitment to precisely delivering the solutions its clients needed rather than selling technology just for technologys sake. Centrality at its heart is a people company who provide services and expertise to our customers, to help them leverage Microsoft technology to solve business challenges. Therefore, we recruit with cultural fit and values in mind. We expect individuals to be able to uphold our core values, of having a strong work ethic, focus on service excellence, a passion to collaborate with colleagues and customers, take personal accountability for their ongoing learning, who are well organised and able to deliver results. We operate a flat organisation structures were there are no boundaries, and employees are encouraged to work with colleagues at all levels.
If this sounds like you, please click on the link to apply and send us a copy of your most recent CV, and well be in touch.
Privacy Notice
We want to help people find the best role for them, and to make the most of all applications for the opportunities available at Centrality, we therefore collect and use a range of personal data to make better recruitment decisions, before applying for this role, please view our privacy policy explaining what personal data we will use in the recruitment process and how long we will store your data for.
DBS Checks
All employees who work for Centrality are asked to apply for a basic criminal records (DBS) check.
Note to Recruitment Agencies
We are proud of our fantastic people team who work hard to find candidates that have the right skills, experience, culture fit, growth mindset, who align to our HEART values and we dont accept CVs from agencies who arent on our preferred suppliers list.
Visa Sponsorship
We are unable to provide any form of VISA sponsorship for this role, therefore any applications from outside the UK will not be considered.
You may also have experience or be interested in the following: IT Manager, IT Support Manager, Networking Manager, IT Technical Support Manager, IT Service Support Manager, Microsoft, MSCE, VMware, Senior Systems Analyst, Infrastructure Manager, Network Manager, IT Support Analyst, IT Delivery etc.
REF-217 015
TPBN1_UKTJ
Location : Meppershall, Bedfordshire, SG17 5NQ)
Contract : Permanent/ Full time
Salary : £35,000 per annum
The Technical Services Analyst will be responsible for managing the day-to-day internal IT systems of the Company. The role involves a wide range of technologies. Training and mentoring will be provided where required.
Responsibilities
It is the responsibility of the Technical Services Analyst to enable our staff to deliver excellent levels of service to our internal customers by providing a stable, secure and functionally-rich IT platform for our end users that reflects the high standard of IT systems we deliver to our customers.
Ability to learn and adapt new technologies as they appear as driven by Company requirements.
To install and maintain systems that ensure the smooth and productive running of the Company, its systems and its employees, allowing them to deliver maximum benefit to customers
To ensure end users receive an excellent level of performance from their IT systems and equipment, and which enables them to do their job productively and with minimal administrative overhead
Meet customer success criteria and performance targets
To deliver the wider security objectives of the Company, including ISO27001 and Cyber Essentials +
To reduce costs and drive efficiencies across the entire business
Writing documentation, providing some coaching to your colleagues so that they can continue to learn from your experience and knowledge.
Qualifications, Skills & Experience
Education qualifications required: GCSE Maths and English at grade C or higher
Education qualifications desired: A-Level standard qualifications
Professional Qualifications required: None
Professional Qualifications desired: MD-102, MS-700, SC-400, AZ-104, AZ-140, Extreme networks WiFi, FortiGate firewalls
General skills (communication, questioning, problem solving)
TCP/IP fundamentals
Microsoft Windows-based networks and servers, including Active Directory, Entra ID (Azure AD), Azure Virtual Desktop, Intune
Client computers running various Microsoft operating systems
iOS mobile devices and MDM experience
Experience of centralised administration, securing user environments with lock down
Experience of operating system installations, adding driver support for new hardware and maintaining builds
Ability to accurately test and diagnose problems in a systematic and logical manner prior to delivering projects to implementation
Ability to construct a UAT testing programme and deliver and test a working solution that meets the defined success criteria
Ability to design robust and supportable solutions with low administration and helpdesk overhead
High attention to detail, with an emphasis on providing a seamless, fuss-free but functionally rich end user experience to our end users
Ability to work autonomously for a wide programme of initiatives and projects, formulating a project plan and guiding it through to delivery
Configuring networking equipment
Some knowledge of scripting and programming fundamentals
MS Office and other common client applications
Experience of application packaging and software deployment concepts and technologies
Group Policy, on-premises domains and other legacy MS technologies
Microsoft Windows Server Update Services
Microsoft SQL Server installation and administration
RedStor backup solution
About Us
What Centrality can offer you in return:
At Centrality you will enjoy fast-paced, challenging and stimulating work within small agile teams. Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.
We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure you have the tools and resources to be successful.
Our employee rewards include:
25 days holiday as year increasing to 30 with service.
Company bonus scheme
Employee Assistance, Westfield Health Cash Back Scheme
Flexible working dependent upon on the role
Endless Lavazza coffee and fruit
Commitment and sponsorship for technical and professional development - Your personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us
About Centrality
Recently acquired by Intercity, Centrality has prided itself in growing through reputation through service excellence and commitment to precisely delivering the solutions its clients needed rather than selling technology just for technologys sake. Centrality at its heart is a people company who provide services and expertise to our customers, to help them leverage Microsoft technology to solve business challenges. Therefore, we recruit with cultural fit and values in mind. We expect individuals to be able to uphold our core values, of having a strong work ethic, focus on service excellence, a passion to collaborate with colleagues and customers, take personal accountability for their ongoing learning, who are well organised and able to deliver results. We operate a flat organisation structures were there are no boundaries, and employees are encouraged to work with colleagues at all levels.
If this sounds like you, please click on the link to apply and send us a copy of your most recent CV, and well be in touch.
Privacy Notice
We want to help people find the best role for them, and to make the most of all applications for the opportunities available at Centrality, we therefore collect and use a range of personal data to make better recruitment decisions, before applying for this role, please view our privacy policy explaining what personal data we will use in the recruitment process and how long we will store your data for.
DBS Checks
All employees who work for Centrality are asked to apply for a basic criminal records (DBS) check.
Note to Recruitment Agencies
We are proud of our fantastic people team who work hard to find candidates that have the right skills, experience, culture fit, growth mindset, who align to our HEART values and we dont accept CVs from agencies who arent on our preferred suppliers list.
Visa Sponsorship
We are unable to provide any form of VISA sponsorship for this role, therefore any applications from outside the UK will not be considered.
You may also have experience or be interested in the following: IT Manager, IT Support Manager, Networking Manager, IT Technical Support Manager, IT Service Support Manager, Microsoft, MSCE, VMware, Senior Systems Analyst, Infrastructure Manager, Network Manager, IT Support Analyst, IT Delivery etc.
REF-217 015
TPBN1_UKTJ