Technical Services Manager

A leading blue-chip contractor is looking for someone to take a lead role in technical services delivery to customers on a large office block.
You will work in close collaboration with the Senior Project Manager to maintain a local interface to Group Products and Performance so excellent communication and a one team ethos is essential.
You will be the Technical Services single point of escalation for Technical Services across this large site.
Ensuring a high level of client satisfaction, supporting on account leadership in the management of service delivery and where required driving local initiatives as well as ensuring consistency in processes, systems and reporting
Ensuring the efficient and consistent operation of all facility Engineering activities to meet contractual obligations with respect to the Account Regional portfolio.
Support and originate technical services initiatives to deliver Account savings glide paths and account plan with detailed and specific objectives of cost savings, consistency and risk management.
Financial Management
Support the development / execution and leadership to technicians and Engineers to site level Engineering budgets and forecasts in accordance with Group TS blueprints and the wider financial timetable.
Be responsible for achievement of the agreed financial targets to include revenue, expenses, and aged debts targets within the Region.
Meet the agreed Engineering growth targets for the Account within the Country
Look for opportunities to cross-sell services and work with other services lines to convert across Accounts
Operations
Support and lead account technical leadership to be responsible for the leadership of all resources involved in the delivery of Technical Services. (E.g., recruitment, ethics, performance assessment, personal development, personal wellbeing etc.
Actively manage the professional development of leadership.
Support the development and ensure effective implementation standard operating and maintenance procedures and processes for the Account (Group blueprints)
Drive client specific initiatives such as savings targets, benchmarking, and best practice, including EHS Risk Management
Source, transfer and implement best practices to the Account from both Group products and performance.
Contract Management
Ensure the adherence to the Master Service Agreement and all Technical Services deliverables
Be responsible for the achievement of the critical / key performance indicators and service levels agreements and other associated measures as contracted.
Implement and manage the change control process.
Other Responsibilities
Client Value
Develop strong relationships with key personnel in the customers organisation – C-suite relationships
Demonstrate to the Customer – great value proposition
Ensure Customer satisfaction surveys are conducted and co-ordinated and deliver Client feedback / follow-up programmes
Health & Safety
Enforce a zero tolerance to unsafe working practices to target a goal zero accident rate
Group – Technical Services Products and Performance
Provide accurate data and operational knowledge to support the Technical Services Products and Performance for continuous improvement
Provide maintenance optimisation proposals / alternative work practices create and share with Group / community boards for group best practice adoption
Transition management
Support transition programmes and ensure Group Technical Services best practice and policy is adhered to.
Compliance, Training & Accreditation
Ensure effective and timely implementation of training plans / license to Operate to enhance and develop the skills of Account technicians and engineers to ensure they remain competent to carry out their assigned duties and reduce our reliance on supplier partners.
Ensure Technical Services is 100% certified by the recognised external governing organisation in country.
Ensure the engineering practices are continuously compliant with legal, statutory and contractual obligation and are being consistently executed across the Customer account in accordance with group best in class requirements.
KEY COMPETENCIES:
Qualifications:
Previous experience of Technical Services in a building services environment - preferably in integrated facilities management within Financial Services.
Proven experience of operating in a similar role and environment.
Skills:
Mechanical and Electrical experience. Electrical bias project
Excellent interpersonal and leadership skills
Ability to work in team environment
Excellent communication skills – written and spoken
Skilled in commercial aspects of engineering contracts.
Excellent communication skills – both verbal and written
Proven Project methodology approach
Excellent attention to detail
Ability to develop processes and procedures
Analytical skills / Systematic approach
Practical working knowledge of best practice tools and techniques.
Practical experience in Hard Services contract delivery.
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