Technical Services Manager

Purpose of the RoleTo ensure the site has documented technical systems that meet customer expectations and provide a platform for training and support the food manufacture operations team.To drive compliance and continuous improvement in core technical disciplines: Quality manual system managementInternal audit complianceComplaint reductionEnvironmental and product micro reductionKey ResponsibilitiesMaintain and develop site quality systems that satisfy customers and 3rd party audit requirements, and would be capable of meeting a due diligence defence. Manage the internal audit system ensuring audits are carried out to the agreed schedule.Manage the complaint and microbiological reduction strategies, driving initiatives and engagement across multi-functional teams. Ensure full compliance to all current and new site customer codes of practice by leading systematic reviews and drive changes to meet requirements.Maintain and develop requirements to obtain chain of custody certifications i.e., RSPO, MSC etc.Manage the technical services team. Set objectives and team and individual KPI’s.Manage the graduate and industrial placement program. Work alongside the technical manager to drive overall site technical compliance.Skills & Attributes Good organisational skills and communication skillsTo always adhere to company valuesTo be punctual and accurateAs a representative of the company to perform duties in a professional, timely manner and complying with relevant timetablesTo be proactive, constantly looking for new and better ways to perform your dutiesTo communicate problems and ask assistance from your manager as requiredTo be courteous and to treat others as you would like to be treated yourselfTo be part of the teamConfidentially of company informationBe aware and comply with company policy on health and safety and food safetyTo highlight any issues which could compromise an employee’s personal safety or riskKnowledge & ExperienceDegree or equivalent in a food related discipline.Knowledge of BRC standard, customer codes of practice and relevant chain of custody standards. A good understanding of microbiological standards, GMP & GHP.Quality experience within quality assurance in the food sector