Technical Support Advisor

The Company you will be working for:

Our client is an established and highly successful Technology company based in Newcastle, supporting an international blue-chip customer base. They are currently looking for a Technical Support Advisor to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.

Rewards and Benefits on offer;

• Great Working Environment – a very friendly culture and team atmosphere


• Immediate start


• Permanent position


• Working with an incredibly successful organisation


• Woking Monday to Friday


• Hybrid working available!

The Role you will be doing:

• To take ownership & accountability for offering solutions that benefit our customers


• To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.


• To ensure excellent customer service standards are delivered at all times.


• Demonstrating empathy by consistently seeing the customers point of view


• Supporting & embracing change with a positive ‘can do’ approach


• To take on board all relevant training and demonstrate a comprehensive understanding products and services


• To recognise opportunities to ‘add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities


• To proactively contribute to the success of the team by sharing knowledge and ideas.


• To take ownership and always look for areas of improvement and self-development


• To demonstrate and deliver exceptional problem solving and trouble shooting skills


• To proactively seek feedback from coaches and managers to look at ways of improving the customer experience


• To adapt your communication style to suit the customer.

About you;

• Exceptional communication and organisation skills – and the ability to follow through and manage a larger workload


• Troubleshooting and Technical Support Experience is essential


• A proven ability to adapt to a fast paced and continually changing environment


• Desire to work with a team and learn from other team members.


• Knowledgeable of customer business needs


• Motivated by team work and resolving tasks and issues


• High ethics and standards


• Good problem-solving skills


• Thinks through consequences of actions and can present clear rationale for decision making


• Able to negotiate effectively and handle difficult and confrontational situations