Technical Support Coordinator

Technical Support Coordinator
Department: Technical.
Location: Motorsport UK, Bicester Motion.
Hours of Work: Full Time (37.5 hours per week). Core hours are 09:00 until 17:30, Mon – Fri.
Line Manager: Technical Manager.
Direct Reports: None.
Grade: B
Salary: £28,000- £30,000
Role Purpose
Motorsport UK’s Technical Department provides an efficient and informative customer service to all members. This extends to the maintenance of technical rules and ensures their continued relevance by keeping up to date with evolving technologies.
The department is responsible for management and continual development of technical regulations, approval and registration of competition vehicles and equipment, training, and support for the volunteer network of Technical Officials and providing services for vehicle, component, and safety equipment homologations.
These services are fundamental to the sport and ensuring a safe, fun, and fair environment.
Central to delivering these services is the Technical Support Coordinator who will play a key role in delivering technical customer service for Motorsport UK members.
Primary Objectives
The primary objectives associated with this role will be:
Provide technical expertise and support to Motorsport UK members via various communication channels to ensure their needs and requirements are met.
Maintain the integrity of Motorsport UK’s vehicle databases, including processing applications, updating and amending records in a timely and accurate fashion to support the membership.
Support the strategic direction of the Motorsport UK Technical Department and bringing innovation and creativity as well as continuous improvement to all projects.
Additional Responsibilities
In addition to the primary objectives listed above, the
Technical Support Coordinator
will be responsible for:
Ensuring the timely completion and authorisation of technical documentation, with support from the Technical Team, including:
Historic Vehicle Certification and Technical Records
Vehicle documentation Approval / Certification.
Equipment Approval / Certification.
Historic Vehicle Certification and Technical Records.
Assisting with the planning and delivery of Technical Officials seminars/webinars.
Assisting in the editing of the Technical Official communications (news bulletins, similar).
The administration of Technical Officials licenses and training.
Providing support to specialist committees, panels and working groups.
Terms
Working hours are typically 37.5 hours a week, however the workload is significant, and we require commitment and flexibility in order to achieve our company objectives, usually with some flexibility around start and finish times.
Core Competencies
Excellent communication and customer service skills, both verbal and written.
An eye for detail to ensure high quality standards in all documents produced
Highly adept with Microsoft packages especially Excel, Word and PowerPoint
The ability to demonstrate experience of problem solving and logical thinking.
Ability to maintain schedules, prioritise tasks and meet deadlines within a busy, continuously moving working environment.
Desirable:
A knowledge of motorsport and competition vehicles & technology.
A history of developing new and innovative ways of working.
conversant with a wide range of project tools from Microsoft suite, Adobe products, SharePoint, OneDrive Google Drive, Dropbox