Technical Support Engineer

Job Title: Technical Support Engineer
Location: Bedford, UK
Job Type: Full-Time
Company Overview:
I am working with a company based in Bedford, specializing in electrical engineering solutions and advanced technical support services. Our focus is on delivering innovative products and top-tier customer service across a range of industries. We are looking for a talented and experienced Technical Support Engineer with a strong background in Electrical Engineering to join our team. If you have expertise in electrical systems, troubleshooting, and providing high-quality support, we want to hear from you!
Key Responsibilities:

• Provide technical support and troubleshooting for electrical engineering systems, components, and products.
• Diagnose and resolve electrical issues, both remotely and on-site, ensuring minimal downtime for clients.
• Assist in the installation, testing, and maintenance of electrical systems, including power supplies, control systems, and electrical panels.
• Support clients with technical queries related to electrical circuits, wiring schematics, and electrical safety standards.
• Collaborate with engineering teams to resolve complex technical challenges and provide insights for product improvements.
• Develop and deliver technical documentation, user guides, and training materials for customers and internal teams.
• Assist in the design and configuration of custom electrical solutions based on client needs.
• Stay current with industry standards, new technologies, and best practices in electrical engineering.
• Participate in on-call support rotations for critical electrical systems and emergency troubleshooting.

Qualifications and Skills:

• Degree or diploma in Electrical Engineering or related field.
• Proven experience as a Technical Support Engineer, Electrical Engineer, or similar role.
• In-depth knowledge of electrical systems, circuit design, control systems, and industrial electrical components.
• Experience with electrical troubleshooting tools and equipment (e.g., multimeters, oscilloscopes, PLCs).
• Familiarity with relevant electrical codes and standards (e.g., BS7671, IEC).
• Strong problem-solving skills with the ability to diagnose complex electrical issues.
• Experience in using CAD software for electrical design and schematics is a plus.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical users.
• Relevant certifications (e.g., 18th Edition Wiring Regulations, CompEx) are advantageous.
• Ability to work independently and manage multiple tasks in a dynamic environment.

If you or anyone you know are interested in this position, click apply or send your cv to (url removed)