Technical Support Engineer

Job Title: Technical Support Enginee
Location: [Nottingham]
Job Type: Full-Time
Salary: �32,000 - �37,000
About Us:
Our client is a leading provider of advanced CNC woodcutting machinery, dedicated to delivering cutting-edge technology and exceptional customer support. Join our expert team and play a crucial role in ensuring seamless installation and ongoing support for our valued clients.
The Role:
We are seeking a skilled Technical Support Engineer to support our customers with CNC machine installations and software-related troubleshooting. This role combines remote technical assistance with on-site support as needed.
Key Responsibilities:

• Provide technical support for CNC machine installations, including initial setup and configuration.
  
• Diagnose and resolve software issues related to machine operation and control systems.
  
• Collaborate with internal teams and vendors to address complex technical challenges.
  
• Conduct on-site visits when necessary to perform troubleshooting, repairs, and upgrades.
  
• Offer training and guidance to customers on CNC machine operation and maintenance.
  
• Document all support activities, including issue resolution and service reports.
  

What We're Looking For:

• Proven experience in technical support, ideally within the CNC or manufacturing industry.
  
• Strong understanding of CNC machine operations and related software.
  
• Ability to diagnose software issues.
  
• Excellent problem-solving skills with a customer-focused mindset.
  
• Strong communication skills, both written and verbal.
  
• Willingness to travel when on-site support is required.
  

Why Join Us?

• Competitive salary and benefits package.
  
• Opportunities for career growth and professional development.
  
• Work in a collaborative, innovative environment with cutting-edge technology.
  
• Company Car or Van

In return for your commitment my client offers a stable and secure career for a technically motivated engineer. If you feel this is of interest, please send your CV directly to Callum McKindley, or for a confidential discussion on (phone number removed).