Technical Support Product Specialist
Posted 3 days ago
- Plymouth, Devon
- Any
- External
- Expires In 3 months
As a result of our expansion plans, and our continued ongoing success we are seeking a dynamic Product Specialist to be based at a prestigious Head Office in Plymouth.
About the Role :
This position brings daily challenges and responsibilities aimed at troubleshooting problems and providing solutions. This position is a great fit for avid problem solvers and incorporates a balance of technical skills and business knowledge. Work environments can range from front office first line roles to technical third line areas.
Responsibilities:
Key personal characteristics include reliability, flexibility, and willingness to contribute to a team working environment
Building POS systems for New Store Rollouts, Store Refits, and Iceland Store Rollouts
Supporting store rollouts and refits
Liaising with Senior Product Specialist to ensure POS Hardware is delivery on time
The successful candidate will work alongside the Senior Product Specialist / Product Support Manager
The successful candidate will work alongside the EPOS Administrator to provide Holiday Cover and provide additional resource at peak times
PS Support Daily, Weekly and Monthly Admin Tasks
Working closely with colleagues, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction
Provide 3rd line support
Validating reported issues and managing until resolved
Knowledge and Skills:
Ability to work under own initiative
Ability to manage multiple tasks
Common Sense, Self Confidence and Business awareness
The ability to learn quickly
Ability to contribute to a team effort
A logical approach to problem solving
Good interpersonal and client-handling skills with the ability to manage expectations and explain technical detail
A methodical, investigative, and inquisitive mind
Excellent oral and written communication skills, including building client rapport
Someone who will be able to work under pressure
What we offer:
Competitive salary
Pension
Long service awards
Employee discount
Cycle to work scheme
Flexible and Hybrid working
If you are currently seeking a new challenge and feel you would be a good fit, then please submit an up to date CV by using the apply button below. For an informal chat please call TQR Plymouth and ask for Laura, many thanks for your interest.
TPBN1_UKTJ
About the Role :
This position brings daily challenges and responsibilities aimed at troubleshooting problems and providing solutions. This position is a great fit for avid problem solvers and incorporates a balance of technical skills and business knowledge. Work environments can range from front office first line roles to technical third line areas.
Responsibilities:
Key personal characteristics include reliability, flexibility, and willingness to contribute to a team working environment
Building POS systems for New Store Rollouts, Store Refits, and Iceland Store Rollouts
Supporting store rollouts and refits
Liaising with Senior Product Specialist to ensure POS Hardware is delivery on time
The successful candidate will work alongside the Senior Product Specialist / Product Support Manager
The successful candidate will work alongside the EPOS Administrator to provide Holiday Cover and provide additional resource at peak times
PS Support Daily, Weekly and Monthly Admin Tasks
Working closely with colleagues, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction
Provide 3rd line support
Validating reported issues and managing until resolved
Knowledge and Skills:
Ability to work under own initiative
Ability to manage multiple tasks
Common Sense, Self Confidence and Business awareness
The ability to learn quickly
Ability to contribute to a team effort
A logical approach to problem solving
Good interpersonal and client-handling skills with the ability to manage expectations and explain technical detail
A methodical, investigative, and inquisitive mind
Excellent oral and written communication skills, including building client rapport
Someone who will be able to work under pressure
What we offer:
Competitive salary
Pension
Long service awards
Employee discount
Cycle to work scheme
Flexible and Hybrid working
If you are currently seeking a new challenge and feel you would be a good fit, then please submit an up to date CV by using the apply button below. For an informal chat please call TQR Plymouth and ask for Laura, many thanks for your interest.
TPBN1_UKTJ