TechOps Support Engineer

Job Title: TechOps Support Engineer Location: London Area, HybridReports to: Technology Operations LeadSalary Range: £30-40,000 depending on experience, plus bonus and benefitsAzur Technology is at the forefront of digitising the insurance sector, working with some of the biggest names in the business to bring innovative and exciting products to market. We’re not your typical consultants, we work closely with our clients as an embedded product team, developing long-lasting and trusted partnerships.We're currently 60+ people strong and we have clear plans to scale the business. We play in the Salesforce stack. We configure where can, but if we need to build Lightning Component or Heroku apps to drive revenues, we do. Whatever we do, we want to do it better.We are now looking for TechOps Support Engineer to join our team, supporting our international colleague base.The RoleWorking within a InsurTech start-up, the successful applicant will provide 1st & 2nd line support as part of a small helpdesk team for our international colleague base. This is a new role and will report into the Technology Operations Lead.You will be the face of IT, working in a fast-paced InsurTech environment focusing on excellent customer service. You will have a strong technical mindset, with a logical problem solving and methodical approach to solving IT challenges.Career growth could lead to 3rd line Support Engineer, TechOps Team Lead, IT Project Engineer, IT Security and others.Key ResponsibilitiesWork through technical issues at an experienced 2nd line technical level with in- depth technical escalations where required.Maintain excellent communication with all internal and external end users and within the IT Team.Deliver service excellenceDocumentation procedural and operational instructions on Wiki’s for end user’sManage best in class cloud SaaS technologies.Point of escalation for end user technical issues.Maintain Cloud application user directories.Ad-Hoc Onsite device support if necessary.Remote support (including flexible work hours to support our international team)Required experience3-4 Years’ Experience in a Helpdesk Infrastructure support role.Experience in supporting SaaS applications and Cloud IT Infrastructure in a medium to large enterprise environment.Proven capability in Mac OS troubleshooting and support:Excellent knowledge of macOS System Settings and DEP Enrollment.Intermediate macOS patching knowledge.Comfortable using Bash scripting languages for macOSExperience in Supporting an MDM solution, preferably Jamf Cloud.Specific experience in supporting and managing SaaS applications and Cloud IT infrastructure with the following:Microsoft Office 365Microsoft Entra IDAtlassian CloudStrong Time Management skills to work in a fast-paced ever-changing environment.Self-starter and Team playerHappy working in an autonomous, trusting environmentAdvantageous but not essential experienceIT Degree or relevant IT qualificationsJAMF 200 certified (preferably)MS-100: Microsoft 365 Identity and Services or similar certificationAtlassian Administration (preferably)Any experience working with or in a Salesforce environmentISO27001 and GDPR experience and knowledgeBenefitsWe offer you a position in one of the hottest InsurTech startups and a chance to truly be a part of something great and challenging.It goes without saying that you’ll be a part of a fun, friendly atmosphere, with plenty of opportunities to grow personally and professionally.You’ll get a competitive salary, unlimited holidays, and a relaxed, flexible, and hybrid work environment, a growing benefits package (depending on your location of hire), including dedicated training budget and the potential to be awarded options after an initial qualifying period.We firmly believe in empowerment, career progression, and trusting our colleagues.Come and have a look.No Agency Submissions.