Telesales Advisor

Telesales Advisor
Andover, Hampshire
Full time, permanent
Salary: £28k
People, Product, Planet - #differentfeelsgood
Our client, Alternative Flooring, is an award-winning British lifestyle brand, who design and manufacture exceptional carpets, rugs and runners. Their vision is to be in the hearts and minds of homes and businesses everywhere. Part of the Ulster Group of companies, Alternative is a beacon of creativity in the world of interiors, always looking to surprise and excite people with new ideas on colour, texture and pattern and whose values are rooted in its people and the planet.
They are now seeking a highly motivated and results orientated Telesales Advisor to join their dynamic team based in Andover, Hampshire. This role is crucial in driving sales growth by proactively contacting existing and potential new clients, identifying their needs, and effectively communicating the value of the products and services. You will be responsible for generating leads, converting them into qualified opportunities, and ultimately contributing to company's revenue goals.
Telesales Advisor , the role:
Meeting or exceeding monthly and quarterly sales targets and KPIs
Conducting a high volume of calls to prospective clients from provided leads lists and through personal prospecting
Looking after existing customer requirements through phone and email enquires as well as confirming written quotations
Identifying and qualifying potential clients needs based on their budget and project scope
Maintaining accurate and up-to-date records of all interactions with clients and providing feedback to management on lead quality, client preferences and sales performance
Developing a comprehensive understanding of businesss interior design services
Articulating the unique benefits of products and services
Working closely with the sales team, marketing department, and design team to ensure seamless client experience and achieve shared objectives
Telesales Advisor , the person:
Previous experience in a telesales or internal sales role - preferably within the home improvement, design, or related industry
Exceptional communication skills, including active listening, persuasive speaking, and the ability to adapt communication style to different personalities
Capable of managing strong relationships with clients over the phone
Experience using CRM systems to track client interactions and manage sales pipelines
Excellent time management and organizational skills - prioritizing tasks and manage multiple projects simultaneously
Ability to identify client needs, address concerns and offer appropriate solutions
Confident to handle rejection, remain positive and adapt to changing sales strategies
A basic understanding of interior design principles, styles, and the overall process and passion for design is highly desirable
Proficient in using standard office software (Microsoft Office Suite)
Telesales Advisor , the benefits:
23 days of Annual Leave (rising yearly by 1 day to max 25 days p/a) plus Bank Holidays
Discretionary Bonus Scheme
Healthcare cash plan (Simply Health)
Life Assurance - x2 Salary
Substantial employee discount
Opportunity to work within a flexible environment and friendly team
Free onsite parking
Access to further training and development
Pure Human Resources Limited works in partnership with Alternative Flooring in providing Recruitment support. No applications from agencies please.

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