Telesales Executive - German speaking

Telesales Representative – UK based German Speaker

Permanent 40 per week, Monday to Friday

Tredegar

Competitive Salary 

RSW are looking to recruit a German speaking Telesales Representative for a permanent role with my client, a medical device manufacturer based in Tredegar.

Reporting to the Director of Marketing, the main purpose of the role is to contact existing and potential customers through tele-sales activity and record activity.

Main Tasks

• Contact potential or existing customers to inform them about a product or service using scripts

• Answer questions about products or the company


• Ask questions to understand customer requirements and close sales


• Direct prospects to the field sales team when needed – setting appointments as required


• Enter and update customer information in Hubspot


• Process orders in an accurate manner – progress to Quotation via Hubspot workflow


• Handle grievances to preserve the company’s reputation


• Go the “extra mile” to meet sales quota and facilitate future sales


• Keep records of calls and sales and note useful information


• Continuous improvement on KPIs to ensure effectiveness of campaigns


• Measured success to be monitored with delivery against impact – daily, weekly and monthly Reporting

Experience Required:

• Proven experience as telesales representative or other sales/customer service role


• Proven track record of successfully meeting sales quota preferably over the phone

Essential Skills

• Excellent communication and interpersonal skills


• Proven experience as telesales representative or other sales/customer service role


• Proven track record of successfully meeting sales quota preferably over the phone


• Good knowledge of Hubspot and telephone systems (ie, Aircall)


• Ability to learn about products and services and describe/explain them to prospects


• Excellent knowledge of English and German


• Cool-tempered and able to handle rejection


• Outstanding negotiation skills with the ability to resolve issues and address complaints


• An ability to embrace change and adapt to business requirements

Key Personal Attributes

• Honesty and integrity


• Ambition and drive to succeed


• Dependability and reliability


• Flexibility and willingness to work collaboratively


• Committed to professionalism and continuous improvement and personal development

Desirable Skills

• Ability to speak English


• Ability to speak Germany 


• An understanding of medical device

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