Telesales & Sales Support Lead

Our client is looking for an enthusiastic, experienced Telesales & Sales Support Lead. 

The Telesales & Sales Support Lead will work under the guidance of the Commercial Director and will be responsible for the smooth running of the Sales office on a day-to-day basis. As the key link between Sales, Production and Distribution, the role coordinates sales administration to ensure that all orders are fulfilled within agreed timescales. With a strong customer focus and telesales professional, the role is responsible for maximisation of sales to Telesales customers. The job holder will ensure that customer enquiries are responded to in a timely and effective manner, proactively troubleshooting issues and efficiently resolving any customer complaints.

Required Skills & Experience:

• Relevant B2B experience, with developed telesales and people management skills.
• Ability to lead and motivate a team to achieve bold targets.
• Strong customer focus.
• Numerate and accurate, with an eye for detail.
• Ability to remain calm and logical in a fast-paced organisation.
• Clear verbal and written communication skills, effective listening skills and an inclusive and collaborative approach.
• Highly organised with the ability to manage multiple projects.
• IT literacy, including Outlook, Excel, word and PowerPoint
• Growth mindset, with a continuous improvement approach.
• Open and honest with high standards of personal integrity.
• Salary: £28,000 - 35,000 per annum. DOE
• Working Arrangements: Full Time, Permanent, Monday – Friday, 40 hours per week.