Temporary Customer Administrator

Our client, a fantastic company with stunning offices in the heart of Cardiff City Centre, is recruiting a Customer Query Administrator to join their friendly team on a Temporary basis, initially for 3 Months with the view to extend or even go permanent at the end of this.

This is a varied role, and we are ideally seeking candidates with good experience of dealing with utilities, energy management, administration, and customer contact.

Flexible hours will be between 8:00am - 5:30pm Monday to Friday.

What you'll be doing:

• Triaging incoming enquiries and managing relavent information.
• Resolving less-complex tickets at point of triage to reduce backlog; managing and resolving the query to conclusion.
• For more complex queries; keeping track of information and escalating to the relevant manager.
• Handle various queries via the CRM system Zendesk or via phone, including utility invoice queries and site queries.

What we're looking for:

• Microsoft Excel
• Attention to detail and good ability to work under pressure.
• Strong written and verbal communication skills.
• Good mathematical skills and a keen eye for numbers.
• Team player.
• Good telephone manner.

Pay & Benefits:

• Hourly rate will be between �11.53 - �13.07 per hour depending on experience.
• On top of this, you will receive holiday pay.
• Genuine opportunities for training and development, with the possibility of a permanent contract following the initial period.
• Company workplace pension following a qualifying period.
• City centre location with easy access to transport links.