Temporary Customer Service Advisor

As a Temporary Customer Service Advisor you will support customers via inbound calls and ensure they receive a high level of service.

Client Details

Our client is a leader in the not-for-profit space and they are looking for a Temporary Customer Service Advisor to join their Stockport office on an on-going temporary basis. There is a high chance this could go perm for the right candidate!

Description

As a Temporary Customer Service Advisor you will:

• Effectively respond to all customer enquiries, promoting the benefits of the Service.
• Always provide excellent customer services, recording data accurately and in a timely manner.
• Deliver Services in accordance with all relevant Policies and Procedures,KPi's and meet the TSA Quality Standards Framework
• Liaise effectively with internal departments, partner organisations and ASC.
• Correctly programme and install equipment to ensure customers receive the service they need in a timely manner.
• Ensure compliance with the requirements of relevant contracts and Service Level Agreements and KPIs are achieved.

Profile

To be successful in this role:

• Experience within a customer service based role, particularly telephony based experience.
• Have access to a vehicle for work and hold a full driving licence.
• Strong phone handling skills and active listening abilities.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• The ability to multi-task, prioritise, and manage time effectively.

Job Offer

In return, our client can offer:

• Competitive salary
• Immediate start date
• Temp to perm opportunity
• Great career opportunities
• Convenient location in Stockport.
• Professional development opportunities.

*Please note for this role you will need to hold a full UK driving license & have access to your own car*