Temporary Customer Support Advisor

TEMPORARY CUSTOMER SUPPORT ADVISOR - ONGOING

MONDAY TO FRIDAY 9AM TILL 5PM

�12.30 PER HOUR

WEEKEND WORK ESSENTIAL

NG15 - NOTTINGHAM

Our client here at Elizabeth Michael is currently seeking an experienced temporary customer support advisor. You will be working within a great environment with a very friendly and welcoming team providing support to new and existing customers.

Main responsibilities:

• Manage and download, Check and input web orders throughout the day


• Respond to enquiry emails


• Respond to complaint emails


• Respond to complaint/query messages on chat


• Assisting with overflow of calls as directed


• To ensure a consistently high level of service is provided by;


• Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently

Experience:

• Computer literate to a competent level (MS office, including a good understanding the Excel and Word)


• Competent in the use of email and internet


• Incoming telephone order taking and customer service experience


• Experience of dealing with the public