Tenancy Accounts and Property Manager

Tenancy Accounts and Property Manager - Shepherd's Bush - £32,000 to £35,000 DOE
My client, a successful multi-branch Estate Agency, are currently seeking an experienced Tenancy Accounts and Property Manager to join their family feel office in North West London. You will play a vital part in the firm covering the accounts for a portfolio of 250 properties alongside the Head of Property Management, alongside assisting with some management of the portfolio.
The right individual should be driven by quality and attention to detail. Ideally they will have a minimum of two years, client facing-tenancy accounting and property management experience. Communication skills, face-to face and over the telephone should be excellent. Ideally they would be familiar with the Alto accounting software, although this is not essential.
Duties:

• Allocating reservation fees
• Collecting rent payments
• Authorising rent payments
• Charging contractor expenses
• Processing new tenant files and accurately setting up new tenancy on system
• Preparation of landlord statements
• Weekly contractor payment and production of statements
• Weekly Agent Fee payment and production of statements
• Deposit transfers and repayments
• Retaining Non-resident landlord tax and completing quarterly and annual returns to HMRC
• Preparation of annual landlord tax statements
• Annual return of landlord income to HMRC
• Ensuring accurate daily banking totals and regular account reconciliation
• Chasing rent arrears
• Preparation of landlord invoices
• Chasing unpaid landlord invoices
• Assisting external accountant with annual audit
• Daily miscellaneous payments (reservation fee refunds, final utility bills etc.)

• Instructing contractors appropriately to undertake routine maintenance
• Organising routine gas safety/electrical safety inspections
• Organising property inspections & sending out inspection reports to clients
• Sending out check out reports, costing dilapidations and agreeing repayments between landlord and tenant with escalation to arbitration if necessary.
• Out of hours emergency repairs cover
• Managing housing license applications
• Negotiating tenancy renewal terms between landlords and tenants and drawing up the necessary paperwork for signature

Skills and Experience Required:

• A minimum of 2 years' proven Tenancy Accounts/Property Management experience
• Strong understanding of Client Accounts
• Strong numeracy skills
• Excellent communication skills - both written and verbal
• Proactive and positive approach
• Ability to manage own workload, multitask and remain calm under pressure
• Excellent organisational skills and telephone manner
• Experience with Alto would be ideal

Package:

• Annual salary: £32,000 to £35,000 DOE
• Potential to earn commission by selling Rental Protection Insurance
• Monday to Friday 9am to 6pm
• Holiday allowance: 20 days plus Bank holidays + Christmas Eve +3 Days between Christmas and New Year
• Company Pension Employer 3%, Employee 5%

If you are a proactive individual who is keen to progress their career within an established brand, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
0208 059 7472

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