Tenancy and Leasehold Manager

One client helps people to live better by providing high quality homes and care across London and the South East. We manage approximately 16,000 homes. They work hard to make a positive difference to our residents' lives by promoting aspiration, independence and well-being through a range of training and support services.
They now have a new vacancy on for a Tenancy & Leasehold Manager on a temporary basis initially (3 months) paying £19.53 PAYE / £24.24 Umbrella. You will be reporting to the office based in Westminster 2 days per week and the rest will be remote / hybrid working.

The role will sit within the Customer Operations department, which delivers a range of customer services through front line teams and specialist teams for our residents. This includes the corporate Customer Service Centre, income collection, Right to Acquire and staircasing's, allocations and resident management and rent and service charge setting. Customer Operations also provides legal services to the organisation.
The Tenancy and Leasehold Manager will work in the Resident Management team and will be responsible for dealing with any queries from residents, leaseholders, shared owners and social tenants that are too complex to handle in the Customer Service Centre, with the objective of continually reducing customer complaints. This will be on a patch or a patchless basis depending on the need of our customers.
This role will be a visible presence of the neighbourhood patch, always working alongside colleagues from Property Management. They will always be solution focused to deliver high quality housing services.