Tenancy Sustainment Officer

Our team at G2 Recruitment is actively recruiting for a Tenancy Sustainment Officer for a well-established local authority based in West London

Tenancy Sustainment Officer

Responsibilities

* Assist new tenants particularly vulnerable tenants to set up and maintain a tenancy and engaging with existing support providers to ensure appropriate support packages are in place.

* Work with tenants experiencing financial difficulty to maximise their income, ensuring they are receiving their full benefit entitlement. Conducting full income and expenditure checks and assisting with budgeting skills to ensure rent and other priority debts are paid.

* Provide housing related support to tenants of our supported housing schemes with enduring mental ill health; including signing up of tenancy agreements and termination of tenancies.

* Provide case studies, reports, data, and other service information as required

* To be the named contact person and advocate for customer service issues arising in supported in housing, ensuring that our Service Standards are delivered and customers receive an excellent value for money service Essential for the Tenancy Sustainment Officer:

* Previous housing experience / supporting customers with tenancy sustainment

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.