Tenant Liaison Officer

Tenant Liaison Officer

OPPORTUNITY PROFILE

The role of the Tenant Liaison Officer (TLO) is to facilitate the smooth running of operational projects. This will cover building and maintaining positive relationships between the residents, subcontractors, client representees and the Cenergist team.

TLO activities are procedural and proactive, with a commitment to delivering prompt, accurate and relevant information through written and verbal communication. The TLO is required to maintain up-to-date records and documentation, manage any complaints and respond to the resident and site team needs. The TLO must be flexible, innovative and be able to provide balanced solutions to problems.

It is Cenergist’s strong belief that the TLO is one of the most critical parts of the site team, as achieving excellent customer relationships is the main route to repeat business.

ABOUT US

At Cenergist, we provide energy and water efficiency solutions. Our turnkey delivery process takes clients from the concept stage to measured results so they can meet their Net Zero and sustainability goals.

Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities and commercial clients based on quality and performance. Our success is underpinned by our values which include a commitment to quality, collaboration, supporting each other and embracing innovation. The role is a great opportunity to join a business that is constantly moving forward and pushing new technology with their work.

KEY TASKS

- Be the point of contact for residents.
- Manage any queries or complaints in a timely manner.
- Attending and contributing to operational meetings.
- Oversee the complaints procedure, ensuring complaints are dealt with quickly and effectively.
- Working with the site management team to keep residents fully informed.
- Liaise and support residents throughout planned and emergency works.
- Arrange all appointments.
- Support management with social value targets and commitment.
- Identify any special needs or circumstances of individual residents, ensuring they are recorded for wider team reference.
- Work with the site manager to assign set appointments for residents with specific needs.
- Maintain records in line with company procedures ensuring compliance with GDPR.

DEMONSTRABLE EXPERIENCE

- Previous experience of providing high-level customer service to members of the public.
- Previous on-site experience as a TLO, minimum of 4-5 years’ experience.
- Ability to interact sensitively with others.
- Using computers and computer systems to enter data or process information.
- Experience within the construction industry and in a liaison/housing role
- Experience of scheduling local authority domestic heating installations

BEHAVIOURAL COMPETENCIES

- Effective complaints handling skills.
- Pro-active, self-motivated and knows when to seek guidance.
- Ability to work alone and as part of a team to achieve common objectives.
- Good communication skills.
- Strong building and maintaining relationship skills.
- Work in line with Cenergist Values – Quality, Collaboration, Innovation, Support and Passion.

BENEFITS

- Salary: £32,000 per annum
- 25 days annual leave (plus Bank Holidays)
- Hybrid/Flexible working
- Company pension
- Cycle to work scheme
- Free Parking
- Life insurance
- Wellness programme

The position will be fully site-based. The role will initially be based in Camden. Travel will be required on a regular basis to other operating locations as specified by the Company.

Reference ID: HR/Va-25-071

Other organisations may call this role Resident Liaison Officer, Tenant support officer, Housing Officer, Customer Liaison Officers, Tenant Engagement Officer, or Housing Support Officer.

So, if you'd like to join us as a Tenant Liaison Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency