Total Loss Claims Advisors

Overview

Are you seeking a role where you can utilise your customer service, claims knowledge and decision-making skills? Do you aspire to enhance the customer experience by providing exemplary service and problem-solving solutions? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team!

Responsibilities

As a member of our team, you will:

Manage a portfolio of Aviva policyholder's total loss claims through to settlement
Look after Indemnity spend by correctly validating and settling files and reporting concerns and errors.
Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.
Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction.
Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
Promote customer satisfaction through attentive and compassionate service.
You will become a valued member of an established motivating team who aspire to grow their strengths by working collaboratively, maximising their skill set with an excellent team morale.

Qualifications

Desirable Qualification...