Trade Counter Customer Services

We are looking to recruit for an experienced trade counter / customer service executive to work within our busy established offices based in Gloucester. You will be the key contact between the company and their customers. This is a client-driven role and will be responsible for partnering with our customers to understand their needs, drive sales to achieve financial targets and ensure they experience excellent service.

Responsibilities

• Act as a key contact for the customer into the business.
• Process incoming orders and queries from department mailboxes.
• Distribute order acknowledgements and product availability updates directly to customers.
• Produce and communicate Invoices to customer contacts.
• Proactively drive sales through specified accounts to achieve financial targets
• Participation in outgoing call campaigns to specified customers.
• Updating/creating process sheets
• Take responsibility to identify and correct any errors, escalating as needed to ensure the issue is effectively resolved.
• Proactively advise both internal and external contacts of any stock issues that affect availability and delivery.

Skills

• Previous telephony experience; confident speaking to customers over the phone.
• Ability to proactively problem solve and manage situations.
• Competent in all Microsoft Office programs
• Desirable: French speaking.
• Advanced Excel skills including pivot tables and chart creation.
• Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous improvement.
• Excellent pro-active communication/negotiation skills (face to face/ telephone/written)

Benefits

• 23 days holiday plus bank holidays
• Pension contribution matched up to 8%.
• Life Assurance 3x base salary
• Private health scheme
• Working style: Some Hybrid working (first 3 months will be mostly office-based whilst training)
• Working hours: 37.5 per week. Monday-Friday, 8:30am-5pm (1 hour lunch)

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