Trade Sales Manager

What You'll Be Doing

Leading the Sales Desk
Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities
Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets
Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support
Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders
Driving Commercial Success
Lead the team to meet store profitability and margin targets through sound commercial decisions
Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals
Understand and respond to local customer needs, developing effective business-to-business relationships
Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients
Empowering and Developing the Team
Line manage the trade sales team-defining and assigning tasks, managing performance, and coaching for improvement
Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability
Support the life cycle of a colleague, including active recruitment