Travel Administrator

Travel Administrator - Norwich

Must have experience working within a Travel Agency 

Due to continued growth and the expansion of the business my client isrecruiting a full-time Travel Administrator at their office in Norwich, Norfolk.

It is a dynamic working environment that inspires not only a passion for high-quality customer service but also offers each customer a bespoke worldwide adventure. 

The role demands excellent attention to detail, organisation, prioritisation, and teamwork as well as effective communication skills.

Key responsibilities

Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.

Preparing travel documentation

Completing holiday arrangements: Flight booking, transfers, hotels, activities

Dealing with queries via phone, email and social media

Capture and record required client information.

Build rapport with clients to ensure customer satisfaction and repeat business, to ensure an excellent standard of customer service

Monitoring, collecting and processing payments

To ensure the company’s values are always demonstrated

To liaise with other departments on any travel queries

Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs

Communicating with and building relationships with suppliers

Skills and Experience

Experience of working within the travel industry essential

Excellent customer service and communication skills

Strong proven admin experience

Strong numeracy skills

An organised & disciplined attitude towards managing workload

Strong written and verbal communication skills.

Self-motivated with a can-do attitude and committed approach.

Proficient in Excel, Word, Microsoft Outlook, CRM travel systems

A keen eye for detail and ability to multi-task.

Highly organised.

Resilience to deal with complex queries in a fast-paced environment.

Problem-solving skills and the ability to come up with creative solutions to issues.

A passion for travel.

Confident with a positive attitude

Benefits

For the successful applicant, there is a highly attractive package available which will include an attractive basic salary (depending on experience) as well as company bonus scheme, and profit-sharing scheme.

Being part of a friendly & passionate team

Company pension scheme.

Free on-site parking.

Paycare health benefits scheme

In the first instance please email your CV