Travel & Reservations Consultant

Travel & Reservations Consultant
London £40,000
Full time position
About the Business
Urban Rest is a fast-growing challenger in the corporate accommodation industry with properties across Australia, New Zealand, UK and Ireland. We are a technology enabled business with a mission to bring joy to work travel and improve wellbeing.
We are a technology enabled business disrupting a stagnant sector with a unique focus on traveller well-being and superior designed properties. We have experienced rapid growth, strong customer loyalty and success over the last five years since launch and are now going through a period of scaling the business in various locations across the country and now into Europe, offering the chance to join a growing business at a pivotal stage of growth.

Benefits and Perks

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• Employee and friends & family discounts at Urban Rest properties
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• Flexible hours and the option to work from home when business allows
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• ME Day’s and Volunteer Days available per year
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• Monthly social team catch ups
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• Quarterly team events
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• Learn from disciplines across the whole business including finance, sales, and marketing, gaining a 360 understanding of running and growing a business
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• As the company grows, this role will provide plenty of room for career growth and progression
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• We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment
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• Pet friendly offices in London, close to public transport
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About the Role

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• The Travel & Reservations Consultant is responsible for managing the booking process for Urban Rest properties and being the liaison between customers and the company until the point of booking. Their main focus is on assisting clients with booking requests and successfully converting these into bookings for Urban Rest properties. They use relationships and selling techniques to ensure customer satisfaction during this phase and successfully hit conversion rate targets. The Travel & Reservations Consultant also assists clients with arranging of ancillary services such as private transfers, mid-stay cleans and meet & greet services.
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• Responsibilities
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• Building a deep understanding of the Urban Rest product offering in order to match products to customer booking requests and continuously communicating the value of Urban Rest.
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• Generate quotes and respond to individual quote requests by customers via email, telephone and web chat.
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• Work with travel partners to ensure that quotes are submitted within the various client frameworks, required format and appropriate channels based on their individual needs.
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• Make reservations in the property management system and trigger invoices and booking confirmations to customers and guests.
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• Optimise inventory where appropriate in partnership with the Reservations and Customer Success Manager as well as Revenue & Distribution team.
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• Book and organise ancillary services for clients such as airport transfers, grocery deliveries, mid-stay cleans and Meet & Greet services.
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• Manage invoices and payments for bookings with clients including keeping track of unpaid invoices and chasing payment.
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• Use sales techniques to maintain a set conversion rate for bookings and optimise revenue generation for the company. Cross sell locations where required and upsell additional services.
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• Work closely with the Sales and Account Management teams to optimise the booking process for corporate clients and travel partners.
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• Following up on outstanding quotes and appropriately documenting the reasons for a lost opportunity.
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Must have:

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• Availability to work a 7 day roster
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• Very strong relationship skills; ability to manage different types of stakeholders and personalities
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• Strong communication skills
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• Problem solving skills; being able to find solutions to alleviate pain points for clients
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• Flexible: being able to handle large volumes of emails and calls and prioritise appropriately
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• Strong attention to detail
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Nice to have:

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• Professional demeanour and strong ability to establish positive relationships with others
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• Strong ability to multitask
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• Comfortable working with multiple groups within the business
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• A background in reservations or customer service roles preferred
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How to Apply
At UR, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.
Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.
We look forward to hearing from you!