User Researcher

User ResearcherLocation: London – Hybrid Employment: Full TimeAll applicants must hold a DV (Developed Vetting) clearance to apply.The Opportunity: For the UK Government, maintaining National Security is a 24-hour-a-day, 365-day-a-year mission. To support these complex operations, the MoD partners with this Big4 Firm to empower critical thinking and drive value across its strategic initiatives and technology investments.The Role:As a User Researcher, you’ll be engaged in complex technology projects within the UK’s Defence, Intelligence, and Military Agencies, planning and executing user research studies using various methods, such as interviews, usability testing, surveys, and ethnographic research.Working closely with multidisciplinary teams, you'll analyse user data to offer actionable insights. Additionally, you'll create user archetypes, journey maps, and other design artefacts to communicate insights and effectively support decision-making processes.Required Skills/Experience:British Passport Holder with active DV (Developed Vetting) Clearance.Previous Defence, Military, Policing, National Security, Counter Terrorism, or Justice Project involvement.Expert in applying user research methodologies across complex defence/government environmentsExcel within a multidisciplinary Agile team to design and deliver people-centred servicesWorking knowledge of how to research accessibility needs or assisted digital needsChampioning user research / user-centred design/service design approachesLine management - mentoring/training other user researchersAdvanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivityStrong consultancy and leadership skills and confidence in exploring problem spaces with clients to determine the most appropriate way forwardBenefits:Base Salary: £45,000 - £75,000 (DoE)Discretionary Bonus - 5%DV Bonus £7,000Flex Fund: £5,000Health: Private Medical InsuranceAnnual Leave: 25 Days plus Public Holidays + buy up to 10 additional daysL&D: Annual Performance/Salary Reviews + Training & Development BudgetPension: 8% Matched Pension + Group Personal Pension PlanLife Assurance: Up to a maximum of four times the Earnings CapOccupational Sick PayPersonal Accident InsuranceFor more information, apply below or contact us directly.Contact: 02077806706User Researcher