User Researcher

User Researcher Perm roleLeeds, UKKey responsibilities:User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contextsRecommend and execute appropriate user research activities based on project needsCreate and maintain phase-appropriate user research deliverables Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication Respond to challenges, supporting the team to reach a resolutionSupport clients through all phases of the design process, from ideation to implementationStakeholder managementEffectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCDUpskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and deliveryShow commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling servicesRaise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these Business developmentPlay a supporting role in creating persuasive business proposalsApply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectationsCommunity Development:Contribute to the evolution of Mastek’s user-centred design and consulting strategySupport the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clientsSupport the development of the community, applying Design Operations principles Requirements:Experience:At least 5 years of relevant user research experience within agile teams and complex programmesDemonstrated application of user research methods and toolsProven experience in conducting user research and translating findings into actionable insightsExperience in consultancy or leading internal projectsMentoring experience of UCD/research teamsFamiliarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service StandardSector experience in healthcare is a bonusSkills:Strong stakeholder management and communication skills, with the ability to gain buy-in for approachStrong facilitation skills for both remote and in-person workshops, meetings and research sessionsAbility to manage complex, ambiguous projects and organizational dynamicsSkills and experience in related disciplines such as service design, and content/communication design are a plusRegardsChaya