User Researcher

User Researcher - (Fixed Term until November 2025) Remote Working with occasional travel to Wales to attend in person meetings and carry out in person research - Salary �45,000 - �53,000

The Opportunity
Yolk Recruitment is the exclusive recruitment partner for the Centre for Digital Public Services (CDPS) and is supporting them to recruit a User Researcher.

CDPS supports the public sector in Wales to design and build better public services, which meet the needs of those who use them. They are funded by the Welsh Government and are supporting them to meet the outcomes in the Digital Strategy for Wales. They strive to be bold, collaborative, transparent and optimistic and to keep people at the heart of everything they do.

Yolk Recruitment & CDPS are committed to creating a diverse workforce at CDPS and positively encourage applications from under-represented communities. They embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, or religion. They are a Living Wage employer and a Disability Confident employer. They are committed to flexible working - with no core hours. Many of their staff work part-time or flexible hours, and their chief executive officers' job-share. Applications from people who want to work flexibly are welcomed.

What the User Researcher will be doing
You will be lead research on specific user journeys, projects and workstreams, ensuring that all the work CDPS does is rooted in a deep understanding of users and their needs.

• You will work with Senior User Researchers and the Head of User Centred Design and Delivery to grow and champion user research across the Welsh Public Sector
• Build strong relationships with stakeholders, working with them to improve their user focus and understanding of user-centred design
• Design and implement inclusive user research activities
• Create prototypes to test and run usability testing sessions

What the successful User Researcher will bring to the team
You will have experience with interviewing, workshop facilitation and ethnographic research - being able to make complex language processes easy to understand.

• You will have strong knowledge of which tools and methods to use and how to meet the needs of users across a variety of channels
• You will have experience of conducting user research with underrepresented or minority groups, or groups who may have sensitive personal conditions
• Experience with the development of qualitative research discussion guides
• Strong research facilitation skills and questioning techniques

Here's What You'll Get in Return

• Enhanced pension contributions - 7% contribution by the employer
• Generous holiday entitlement: 28 days' annual leave plus public holidays
• 37.5-hour week for all full-time team members
• Flexible Working Policy
• Flexible benefits: buy and sell annual leave, discounted gym membership and OpenLearn (free learning from the Open University)
• Group income protection - a replacement income if an employee is unable to work because of a long-term illness or injury.
• Group critical illness protection - financial peace of mind for our employees by paying a tax-free lump sum of �100k when diagnosed with a defined critical illness.

Think this one's for you
If you think this User Researcher opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.