Visitor Experience Manager

Visitor Experience Manager | Plymouth| Full Time | £40,476 - £44,711 per annum

Our client has an exciting opportunity for an enthusiastic individual to manage the day-to-day running and programming of the Visitor and Learning Centre, officially opened in June 2019. Open seven days a week, the Centre was initially established with grant funding from the National Lottery Heritage Fund. However, as operating costs are now funded from general budgets, our client needs to focus on income generation to sustain the Centre for the future while continuing to serve as an accessible, community-focused resource.

The Centre showcases the impressive engineering feats of the Tamar Road Bridge and Royal Albert Bridge, highlighting their historic role in the social and industrial development of the Southwest.

In addition to attracting public visitors, the Centre promotes Science, Technology, Engineering, Art, and Mathematics (STEAM) as part of a broader programme encouraging young people in the area to explore careers in these fields. The project team collaborates closely with local partners, including schools, universities, and community organisations, to develop learning and events programmes, as well as a formal school workshop programme.

Are you the right person for the job?

• Enthusiastic about learning and community engagement
• Significant experience in delivering heritage and community projects
• Ability to manage operations and strategic direction
• Passionate about income generation and sustainability
• Excellent leadership and team management skills
• Enhanced Disclosure and Barring Service (DBS) check required

What will your role look like?

• managing the strategic direction of the visitor and learning centre
• line managing a member of paid staff
• managing the recruitment, development, performance management and engagement of a group of between thirty and fifty volunteers to support these activities
• developing formal and informal learning opportunities
• identifying and developing income, funding and business opportunities for the learning centre
• further developing the learning centre as a high-quality heritage destination
• Occasional weekend work or additional hours may be required to support one off events and groups visits

What can you expect in return?

• Regular pay award for all employees negotiated by the National Joint Council for Local Government Services (NJC)
• Local Government Pension Scheme – employer and employee contributions
• A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract and shift allowances, plus public/bank holidays.
• Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
• 24/7 access to Employee Assistance Programme for you and your family
• Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
• Uniform and PPE provided – washing and drying facilities available for use on site
• Learning and Development Opportunities

Closing date: 9.00 a.m. on Monday 24th February 2025

Interviews are scheduled for the beginning of March.  Due to the expected volume of applications, we are unable to inform people individually or give feedback to applicants who are not successful in reaching the interview stage.

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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