Waitrose National Account Manager

To create long-term, trusting relationships with our customers. The Business Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

1. Role Key Accountabilities

� Serve as the lead point of contact for all customer account management matters

� Build and maintain strong, long-lasting customer relationships

� Negotiate contracts and close agreements to maximize profits

� Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

� Ensure the timely and successful delivery of our solutions according to customer needs and objectives

� Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

� Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

� Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

� Prepare reports on account status

� Collaborate with sales team to identify and grow opportunities

� Assist with challenging client requests or issue escalations as needed

2. Knowledge, Skills and Experience

� Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

� Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and Board level

� Solid experience with MS Office (particularly MS Excel)

� Experience delivering client-focused solutions to customer needs

� Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

� Excellent listening, negotiation and presentation abilities

� Strong verbal and written communication skills

� BA/BS degree in Business Administration, Sales or relevant field

The ideal candidate needs to be geogrphically mobile to sites and customer