Walker Support Assistant

WALKER SUPPORT ASSISTANT� - WOKING - �30K - �35K DOE

PLEASE NOTE THIS ROLE IS TOTALLY OFFICE BASED

Are you looking for a Support Assistant role where you will be the�first point of contact for queries via email and phone. Overseeing the accurate maintenance of the CRM system through imports of all volunteer registrations and participants in event.��

This is an excellent opportunity to work with a prestigious and forward thinking company and to join a highly dedicated, professional and motivated team in an interesting and challenging role.

This is a role that requires great attention to detail, while having a warm and connected communication with clients.

What you'll be doing

Data processing:

• Entering information onto a database through imports and manual entry.


• Creating and maintaining up to date department specific training notes.


• Overseeing data cleansing of the CRM system so database is accurate.


• Overseeing the update of opt outs onto our CRM, monitoring, managing and maintaining integrity of the database so my client is GDPR compliant


• Importing fund-raising from Third Party platforms to the CRM


• Preparing information to be used at events


• Entering payments and Gift Aid details from sponsor forms


• Assisting with data segmentation for email campaigns


• Providing event analysis on registrations and fund-raising

Packing:

• Quick, efficient and accurate packing of various items to walkers etc.


• Send all internal outgoing post from the office be that day-to-day letters or main event packs, major donor packs, thank you letters and resident letters for the major events


• The role will also support when preparing for events such as the Help Desk

Walker Support:

• Overseeing external communications with walkers through email and phone calls so a friendly telephone manner is important


• Updating the system with outcomes


• Dealing with event pack queries should a pack go missing or require item changes to be reposted


• Dealing with technical queries on fund-raising pages and registration

So if you have admin and office experience and are use to analysing data please apply now!�