Weekend Team Leader (Permanent)

Job Description
GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving the uptake and success of electric vehicles with GRIDSERVE Car Leasing.
Everything we do is underpinned and connected by a technology-agnostic, proprietary data platform that grows and improves every day.
We're looking for dynamic, personable, and energetic individuals with experience leading or supervising a team to join our Forecourt Operations team to play a key role in delivering exceptional customer experiences at GRIDSERVE®’s brand-new Stevenage Electric Forecourt, our fourth exciting location!
The Retail Team Lead will act a duty manager, supporting the team to deliver exceptional customer service within the Costa and Simply Fresh retail units and ensure the safe and efficient running of the facility in line with business goals.
This role offers a blend of customer service and retail, with working hours that include early mornings, late evenings, and weekends to align with our operational needs. The Electric Forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. Act as a keyholder and duty manager of the Electric Forecourt - this can include supporting management with overseeing the safe and efficient running of the facility and handling customer issues or questions.
In the absence of the General Manager (GM) or Assistant General Manager (AGM) – lead the team on shift to deliver an unbeatable service.
Coaching the team to ensure awesome brand standards and customer service levels are achieved.
Drive sales targets and identify opportunities to increase sales and reduce waste.
Support in achieving all financial and non-financial retail KPIs.
Ensure the highest quality coffee and food in accordance with brand excellence standards, carrying out checks of equipment and staff performance throughout the shift.
Deploy the team effectively according to the shift planner.
Resolve customer complaints where possible before escalation to the GM or AGM.
Lead on compliance ensuring all policies and procedures are adhered to during the shift.
Assist the GM and AGM with the training of the existing retail team and any new starters.
As the Team Lead you will have demonstrable problem solving skills and the confidence and ability to use initiative to solve any issues that arise during shift.
Managing a team in a similar Team Lead or Supervisor role within retail or hospitality.
Previous Barista/ food and drink preparation and service experience.
We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.
Company culture & values
We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’.
Risk mitigators
We stack the odds in our favour by taking risks we have the ability to influence
Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. Financial benefits: competitive pay, share options, pension, life insurance, income protection, retail & entertainment discounts.
&##Wellbeing and work life balance: 33 days annual leave inc. public holidays, generous maternity and paternity leave, excellent family cover private health, employee assistance programme, 24/7 GP access.
&##EV leasing salary sacrifice scheme, EV leasing referral, cycle to work scheme.
&##Growth: a dynamic, challenging and rewarding environment with excellent learning and development resources via our top inhouse LMS and exciting career progression opportunities!