Wimbledon Admin

ROLE SUMMARY

� Administer car parking ticketing operation.

� Make car parking bookings received via email, telephone and web enquiries.

� Advise customers on car parking information and directions.

� Use an online payment system.

� Operate ticketing system using MS Access database, organise ticket mail shots including ticket inserts, direction advice and event contact information.

� Accurately maintain ticketing database and other records.

� Provide day to day support to the Wimbledon Supervisor, providing assistance with invoice progress tracking, corporate bookings, and email enquiries.

� Liaise with customers in a professional but time efficient manner.

� Ensure all enquiries are dealt with promptly and professionally.

� Assist with outdoor staff application process to include photocopying, filing and occasional telephone contact with event staff to ensure prompt application process

� Be prepared to work away from home, based at Wimbledon for the 2 weeks of the Championship (Accommodation, transport and welfare provided)

� Ensure all enquiries are dealt with in an accurate and time efficient manner

� When onsite ensure all dealings with AELTC staff and their guests are conducted in a professional manner.

KNOWLEDGE, SKILLS & EXPERIENCE

� Exceptional brand ambassador

� Excellent written and verbal communication skills including highest standard telephone manner

� Ability to work to a high standard on own initiative

� Ability to work under pressure and to a deadline

� Excellent understanding and proven experience of Microsoft Office suite

� Demonstrate a high level of confidentiality and follow data protection policies as laid down by the AA.

Further Information

� All staff working at The Championships will be required to provide personal information in order to successfully pass vetting / accreditation by AELTC