Workshop Controller/Assistant Service Manager

Workshop Controller/Assistant Service Manager
Location: Inverness

Are you a natural leader with a passion for the automotive industry? 

Join our clients team in Inverness where they pride themselves on delivering excellent customer service and maintaining a strong, productive team environment. We’re seeking a dynamic and experienced Workshop Controller/Assistant Service Manager to oversee their workshop operations and ensure smooth and efficient service delivery.

Key Responsibilities:

• Organise the daily workshop schedule to meet customer expectations and maximise efficiency.
• Manage, support, and motivate the workshop team to meet high performance standards.
• Assign jobs to technicians based on their individual skills and expertise.
• Maintain strong communication throughout the day with Service Advisors and the Sales Team, ensuring smooth workflow and customer satisfaction.
• Resolve any technical or personnel issues in the workshop quickly and effectively.
• Ensure that workshop targets and key performance indicators (KPIs) are consistently met or exceeded.

What Our Client is Looking For:

• Strong organisational skills with experience in workshop management or a related automotive role.
• Ability to manage, motivate, and support a team of technicians.
• Excellent communication skills to liaise effectively between the workshop, service advisors, and sales team.
• Problem-solving mindset with the ability to handle technician issues promptly.
• A focus on delivering high-quality service while meeting performance targets.
• This role would suit an ex service advisor/Service advisor looking to progress. 

What We Offer:

• Competitive salary package 
• A supportive and professional work environment.
• Opportunities for ongoing development and progression within the company.

If you have a proven track record in managing a workshop and are ready to take on a rewarding leadership role, please get in touch with Lyndsey.